Customer Experience Manager

5 days ago

Calgary, Alberta, Canada IndigoSB Full time $60,000 - $90,000 per year
Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

  • We love books and all things beautiful
  • We are Canada's Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

  • We exist to add joy to our customers' lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we'd treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate
Job Description

Is the Story of Your Life filled with Passion, Enthusiasm, and Curiosity?  Do you love to add joy to people's lives? We would love to be the setting for your next chapter  Our in-store team is growing and we need your help curating collections of joyful moments (and products) for our customers. If you are a strong and confident leader who is passionate about enriching the lives of customers and employees, there is a home for you at Indigo. Here are the specifics:

WHAT YOU'LL DO

  • Provide support for team members and customers alike, and contribute to the overall vision and sales objectives of the store
  • Ensure the store is well-run, well-merchandised and well-staffed
  • Attract, hire, retain and develop talented and passionate Customer Experience Representatives
  • Maintain performance management records 
  • Execute the store's annual business plan as delivered by the General Manager
  • Engage and inspire our customers on the floor
  • Make meaningful connections
  • Create a warm and welcoming environment in our stores
  • Leverage our product to tell stories
  • Add joy to our customers' lives
  • Curate specific product collections for each customer you meet
  • Leave a lasting impression 
Qualifications

WHO YOU ARE

  • 2 + year of management or leadership experience with demonstrable skills and success in leading and developing others
  • Experience in retail or the services sector
  • Proven track record of achieving sales and performance targets 
  • Passionate
  • Enthusiastic
  • Curious
  • Humble
  • Giving
  • Driven
Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence.  We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process.  Please contact Human Resources if you require accommodation.  We will work with all applicants to accommodate their individual accessibility needs. 

WELCOME HOME

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