Receptionist

Job Description

What is the opportunity?

The RBC Dominion Securities Management team located in Winnipeg is looking for a Receptionist to help deliver on our commitment by providing superior support and service to our clients and employees.  As the face of our branch, this individual plays a crucial role in the client experience, answering phones and greeting clients who arrive for meetings with their Advisor Team. The Receptionist helps ensure the branch runs smoothly and meets the needs of everyone who walks through its doors.

This role is part of our Branch Operations team and while it will be client-facing for the entirety of the day, additional cross-training within Branch Operations will be required for the successful candidate. Branch Operations is the first line of support and problem resolution for selected products and services. The successful candidate will apply experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments.

What will you do?

• Be the primary point of contact at the branch, helping to manage incoming communications from clients, Advisors and other internal and external partners.
• Use your exceptional people skills and emotional intelligence to provide attentive and accurate service to clients, responding to their needs in a timely and understanding manner.
• Provide attentive and accurate service to clients and respond to their needs.
• Answering inbound customer service calls. Provide attentive and accurate service to clients calling in to the branch, transferring calls to Advisor teams.
• Take ownership of essential administrative tasks to support the Branch Operations team, such as managing office stationery orders, scheduling meetings and boardrooms and providing support to the Branch Operations Manager when needed.
• Cross-train with Branch Operations to provide valuable administrative and operational support to Advisor Teams throughout the day: process incoming and outgoing funds, approve account openings, maintain documentation, etc.

What do you need to succeed?

Must-have

• Meticulous attention to detail and excellent time management skills
• Exceptional written and verbal communication skills in English
• Strong Microsoft Office skills
• A professional team-player approach to all situations, contributing to a positive working environment
• A flexible mindset and desire to support others
• The ability to complete duties independently with the resourcefulness to seek out answers and solutions

Nice-to-have

• Knowledge of RBC Dominion Securities' systems and procedures
• Experience in the securities industry

What's in it for you?

We thrive on the challenge to be our best, to think progressively to keep growing, and to work together to deliver trusted advice that will ultimately help our clients thrive and communities prosper. We care about each other and work collectively to reach our potential, make a difference to our communities, and achieve success that is mutual. You will also benefit from:

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• An opportunity to make a difference and have a lasting impact on the lives of others
• The chance to work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

Additional Job Details

Address:

City:

Country:

Work hours/week:

Employment Type:

Platform:

Job Type:

Pay Type:

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities