Learning and Engagement Consultant

New Value Solutions, a national IT consulting company, is seeking an Intermediate Learning and Engagement Consultant to assist with the delivery of new technology infrastructure, inclusive of voice systems, network functionality, WiFi, WAN services, telecom room remediation, power and cooling, and the management of construction activities related to system remediation. The role will help stakeholders to proactively consider the impacts of new system delivery and/or remediation efforts on end users. Understanding stakeholder's unique needs, concerns, and expectations is key. The role involves bringing multiple stakeholder groups together to collaborate on approaches to resolve challenges and advance changes.

Responsibilities:

• Engage application and site stakeholders with sensitivity to discuss, plan for, and manage high impactful changes.
• Work collaboratively with vendors, program leaders, educators, and staff to assess program and cross-program clinical education needs and priorities and develops learning strategies and education plans to meet those needs.
• Implement and evaluate learning programs.
• Conduct a needs analysis to determine required learning outcomes to transition staff to new or upgraded telecommunication system.
• Coordinate with internal communications and work within available platforms to promote learning programs and resources.
• Plan, coordinate, and facilitate in-class and virtual training sessions.
• Evaluate learning effectiveness.
• Manage workload and tasks to ensure successful delivery of projects.
• Take responsibility for continuous improvement, review vendor provided training materials to ensure quality of all materials produced are to the required standard, reviewed and updated.
• Produce new training and instructional materials to support staff to learn new processes and procedures.
• Gather employee feedback via surveys, focus groups, and other data sources, analyzing results, developing and implementing recommendations and programs that incorporate diverse perspectives.

Requirements:

• 3+ years working as a training/engagement consultant, creating and executing training plans, evaluating change impacts through comprehensive metrics, skilled in process reengineering and workflow transition.
• Previous experience in the Health and Public Services sectors is highly desired.
• Demonstrated capability to work with Senior Management Team and Executives.
• Ability to support on-site training and engagement activities.
• Previous experience Voice Solutions such as Cisco VoIP, Microsoft Teams, AWS, Amazon Connect, and/or Genesys.
• Experience with Addie / SAM methodologies and tools such as Moodle, Captivate and/or Articulate.
• Experienced in adapting, developing, facilitating and evaluating high quality, interactive blended learning solutions.
• Demonstrable knowledge of the principles of instructional design.
• Experience creating content and resource for use on multiple devices.
• Business/stakeholder management skills, and a broad understanding of core business processes including application management, vendor management, support risk management, change management and technology integration.
• Proven professional experience in similar roles and the ability to bring together the various/disparate members from stakeholder groups.

If you have this expertise, and are able to work in Canada, please submit your resume. While we thank all candidates in advance for their application, only those candidates who are shortlisted will be contacted.

ID#5185

The hourly rate range for this position is $50 - $65, with the final rate based on consultant experience and fit for the role.