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client service representative

2 weeks ago

Toronto, Ontario, Canada Green Shield Canada Full time $50,000 - $80,000 per year

WHO WE ARE
When it comes to health, we're always looking for ways
to push for better. It's why we were founded in the first place. In 1957, our
founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health
by forgoing her own medicine to pay for her sick daughter's prescription. He
knew there had to be a better way. So, he introduced North America's first
prepaid drug plan, and GreenShield was born as a not-for-profit with a mission
to support better health for all Canadians.

We aren't just a health and benefits company. We're
the only not-for-profit social enterprise that brings worlds of coverage and
care together, all in one place.
We're noble challengers, purposefully building a better
way and we need the best people to help us create a more holistic approach that
takes care of the mind and body.

Our mission is to create better health for all
Canadians, and we know that starts with our employees. 

THE
ROLE IN A NUTSHELL

At GreenShield Health, we're not just about health benefits—we're about making a meaningful impact on the lives of our clients and their plan members. As a Client Service Representative, you'll play a pivotal role in ensuring a seamless and positive experience for our clients, plan advisors, and internal teams. If you thrive on problem-solving, building relationships, and delivering top-tier service, this is the opportunity for you The position of Client Service Representative will support the Account Management Team of GreenShield Health in the following ways: 

  • Be the Trusted Voice of GS Health – Act as a key point of contact for clients and plan advisors, answering questions, resolving issues, and providing expert guidance on service matters. 
  • Educate & Empower – Help clients and plan advisors navigate GS's tools and processes, ensuring they have everything they need for seamless plan administration. 
  • Own the Client Experience – Support plan amendments, facilitate unique enrollments, and manage benefit administration requirements with precision. 
  • Collaborate & Innovate – Work closely with Account Managers and internal teams to drive efficiencies and improve client experience. 
  • Build Lasting Relationships – Attend client meetings, problem-solving sessions, and client engagement events to foster strong partnerships. 
  • Drive Seamless Onboarding – Support new client implementations and terminations while ensuring a smooth transition. 
WHO WE'RE LOOKING FOR

The ideal candidate will be highly motivated by the opportunity to be a member of a thriving service team.  Candidates will possess the following experience and/or attributes: 

  • Post secondary education in a related field  
  • Experience in health and/ or related industries. 
  • A passion for our clients and their plan members focusing on the delivery of high-quality service. 
  • Good verbal and written communication skills  
  • Ability to problem solve and make decisions and do so with a sharp focus on detail. 
  • Ability to multi-task, establish priorities, and work independently 

NICE TO HAVE 

  • Experience in EAP 
  • Employer health benefits  
  • Group Insurance 
  • Consulting experience 
  • Bilingualism – English and French. 

THE CULTURE
We believe a career should be meaningful. Not just a
means to earn a living. Our culture is one where everyone's voice is heard and
valued. Because that's what it takes
to create better health for all. We dare to challenge the status quo. And we're
driven by people who have challenged theirs.  We believe that your
workplace should empower you to be the best version of yourself. That's why we provide a
place where you can be inspired, challenged, and rewarded. 

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are
critical to our overall success. Inclusivity makes us a stronger, smarter and
more informed organization. Being intentionally inclusive of diverse
backgrounds, perspectives and experiences will enhance our company culture to
positively impact how we support our communities. A career at GreenShield isn't just about personal
achievements, it's about making a
difference together.

Here's to Better Health for All

A
FEW MORE DETAILS
Proficiency in English is required
for this position. As part of this role, you will be required to communicate
with colleagues or customers who use English as their primary language.  By requiring English proficiency for this
position, we aim to ensure that our employees can excel in their roles,
collaborate, and communicate effectively, and contribute to the success of our
organization. 

GS supports diversity, equity and
inclusion in our teams and communities, and we value the unique contributions
made by all. Even if your experience doesn't align perfectly to every
requirement, we invite you to apply.   We encourage applications from
all candidates and will accommodate needs under human rights legislation
throughout all stages of the recruitment and selection process. Please let us
know of any accommodation through Information received relating to
accommodation will be addressed confidentially. 

Providing this information gives
GS consent to use your personal information to assess your suitability for
specific positions, future opportunities or for your personnel file. Your
résumé will be held in strict confidence and will be viewed only by the
Organization. Information may be stored outside of Canada and could be used for
aggregate statistical purposes (which uses no personal identification).