Site Reliability Specialist, DevOps

Company: CGL

Department: IT

Employment Type: Regular Full Time

Work Model: Hybrid

Language: This role operates in English

Additional Information: This/these role(s) is/are currently vacant

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Information Technology team aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility.

The Site Reliability Specialist (SRS) is a specialized role within the field of software engineering that focuses on maintaining highly reliable and scalable software systems. SRSs proactively manage the Eco system of the applications and services with a DevOps skillset to ensure the applications operate smoothly and reliably for an excellent user experience.

• Monitor system performance and availability, identify bottlenecks and points of failures, and take actions to rectify issues identified.
• Prevent future occurrences of incidents by analyzing and fixing root causes.
• Work with infrastructure teams to implement system upgrades and enhancements to ensure system currency.
• Work with security teams to implement best practices, ensure data privacy, and comply with industry standards and regulations
• Develop and maintain automation tools to streamline repetitive tasks, deployments, and infrastructure management.
• Collaborate with development teams to ensure seamless and reliable deployment of new features and updates following support readiness gating process.
• Stay up-to-date with industry trends, adopt best practices, and continuously improve systems and processes to enhance reliability and performance.

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You're an effective team player who shares knowledge to support your peers.

• Diploma or degree in Information Technology or Computer Science with at least 3 years of experience in application support including development and operation.
• Azure/Microsoft DevOps Specialist Certification is an asset.
• Working experience in software engineering, with proficiency in one or more programming languages.
• Experience in system administration and managing production environments.
• Proficiency in using monitoring and logging tools to track system performance and discover errors.
• Strong problem-solving and troubleshooting skills.
• Familiarity with containerization technologies like Docker.
• Understanding of networking protocols and security principles.
• Excellent communication and collaboration skills to work with cross-functional teams effectively.
• Knowledge of cloud computing platforms and infrastructure-as-code tools as an asset.
• Azure experience is an asset.

• Rotational on-call schedule, with shifts during evenings and weekends.
• Extended work hours, including evenings and weekends, will be required.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.