Landscape Operations Manager

Distinct Landscape Group is a fast-growing, community-focused landscape company serving Brockville and Prescott. We're building a strong multi-division operation that includes landscaping, maintenance, snow, and a growing retail depot business. Our goal over the coming years is to expand our locations, strengthen our systems, and develop a team that leads with professionalism, accountability, and pride. We're looking for leaders who want to grow with us and help shape the future of Distinct.

Position Summary

The Operations Manager is responsible for leading day-to-day operations across all divisions, ensuring crews are prepared, scheduled, productive, and delivering consistently high-quality work. This role bridges office planning with field execution—providing leadership, troubleshooting on job sites, coordinating logistics, and supporting sales for projects & maintenance contracts.

The ideal candidate is a strong communicator, highly organized, proactive, and committed to developing team members into accountable, high-performing players. They must be someone who plans ahead, sets clear expectations, and ensures daily execution happens without delay or confusion.

Key Responsibilities

1. Leadership & Team Development

• Lead, motivate, and hold all field staff accountable to company standards.
• Build a strong team culture based on clarity, respect, and performance.
• Coach employees to improve skills, productivity, and decision-making.
• Address performance concerns promptly and professionally.
• Ensure each crew member understands their daily tasks and required outcomes.

2. Daily Operational Planning

• Prepare a detailed daily plan for all crews before the morning meeting.
• Conduct a morning launch meeting that starts on time—no exceptions.
• Ensure crews are planned, loaded, and leaving the yard promptly each day
• Confirm materials, tools, equipment, and job information are ready in advance.
• Plan several days ahead to avoid delays, shortages, or reactive decision-making.
• Anticipate workload, staffing needs, truck/equipment availability, and weather conditions.

3. Job Site Coordination & Quality Control

• Visit job sites daily to perform quality checks and provide support.
• Troubleshoot issues, clarify plans, and assist with layout or setup when needed.
• Ensure interlock, grading, maintenance, and snow teams are meeting standards.
• Confirm all work is completed efficiently, safely, and within budgeted hours.
• Ensure customers receive a professional and positive experience.

4. Communication & Collaboration

• Maintain consistent communication with the owner and crew leaders.
• Clearly communicate schedule changes, priorities, or issues.
• Ensure crews always know what is expected and who is responsible for what.
• Document issues, delays, material shortages, or customer updates.
• Serve as the point of contact between the office and field staff.

5. Sales & Client Interaction

• Provide estimates, proposals, or quotes for smaller landscape projects.
• Meet with clients when needed to clarify scope or adjust plans.
• Ensure accurate job costing and proper job setup in the system.

6. Administrative & Management Tasks

• Track KPIs for each division (maintenance, landscaping, depot, snow).
• Assist with hiring, onboarding, and training field staff.
• Participate in weekly operations meetings with owner.
• Monitor equipment condition and coordinate repairs.
• Review timesheets, job hours, and workflow for efficiency improvements.
• Maintain accountability systems and follow established procedures.

Core Qualities & Skills Needed

Leadership Qualities

• Confident decision-maker
• Clear communicator
• Strong at holding people accountable
• Positive team builder with maturity and emotional intelligence
• Able to lead without micromanaging but also without giving unnecessary options
• Calm under pressure and solution-focused

Operational Strengths

• Highly organized and detailed
• Always plans ahead—never reactive
• Skilled at scheduling and coordinating multiple crews
• Understands landscaping, maintenance, and snow operations
• Capable of balancing office work with field presence
• Resourceful and strong trouble-shooter

Personal Attributes

• Reliable, punctual, and consistent
• Professional and respectful
• Motivated by growth and continuous improvement
• Comfortable giving direction and correcting performance
• Strong work ethic and ownership mindset

Ideal Background

• 3+ years in landscape operations or construction management
• Experience leading crews and managing schedules
• Strong understanding of equipment, materials, and safe work practices
• Valid G license: AR or equipment experience is an asset
• Comfortable with technology, CRM systems, and digital scheduling tools

Job Types: Full-time, Permanent

Pay: $28.00-$32.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• Company car
• Company events
• On-site parking
• Paid time off
• Store discount

Experience:

• Snow removal: 2 years (required)
• Interlock & landscaping: 4 years (required)
• Management/Supervision : 3 years (required)

Work Location: In person