Manager, Product Office Engagement Lead

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

91, ,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Position Overview:

The Product Office Engagement Lead plays a critical role in strengthening trust with our business partners and building internal talent within Protect Product. This position is responsible for driving high-quality, consistent, and timely communication about our accomplishments, roadmaps, and recognition, while also leading key training initiatives that enable our teams to deliver exceptional solutions.

1. Building Customer Trust

• Improve the quality and cadence of communications to Line of Business (LOB) partners, showcasing Protect Product's achievements, roadmaps, and awards.
• Enhance the Product & Service Catalogue tooling to provide a modern, engaging experience, including accomplishments, demo videos, and roadmap visibility.
• Foster transparency and confidence in the value Protect delivers, reinforcing trust and justifying investment.

2. Building Protect Talent

• Lead the Scaled Agile certification program to ensure Product Owners and related roles are equipped with agile best practices.
• Develop and deliver Fraud Detection training, particularly for onboarding new Product Owners and Developers, enabling them to design solutions with end-user needs in mind.
• Drive alignment between teams, improve requirement quality, and ultimately deliver better solutions.

Key Responsibilities:

Communication:

• Develop and execute internal communication strategies for Protect Product initiatives.
• Create engaging content for newsletters, intranet, and partner updates.
• Maintain and enhance the Product & Service Catalogue with updated roadmaps, accomplishments, and multimedia resources.

Training & Development:

• Design and implement the Scaled Agile certification program for Product Owners.
• Build and deliver Fraud Detection training modules for onboarding and ongoing development.
• Track training effectiveness and continuously improve based on feedback and outcomes.

Collaboration & Leadership:

• Partner with leadership, product teams, and LOB stakeholders to ensure consistent messaging and training priorities.
• Manage relationships with external vendors or internal SMEs for content creation and delivery.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement (Quebec only):

Sans Objet