Customer Service Representative

2 weeks ago

Cambridge, Ontario, Canada Recrute Action Full time $27,000 - $34,000 per year
Start date: January 12, 2026
Customer Service Representative (Insurance)
Multiple openings available in the insurance industry—17 positions requested—for individuals skilled in client service and call centre environments. This hybrid role supports group benefits inquiries using tools like AWS and PEGA. Enjoy weekday shifts, hands-on problem-solving, and a dynamic office setting in Waterloo.

What is in it for you:

• Hourly salary of $27-28, based on experience.

• 6-month full-time contract, 37.5 hours per week.

• Rotating weekday schedules, including 8–4, 9–5, 10–6, and 12–8.

• Hybrid work model: on-site Wednesdays and Thursdays.

• Work-from-home on Mondays, Tuesdays, and Fridays.

• Overtime may be required depending on operational needs.

• Work location: Waterloo, Ontario.

 Responsibilities:

• Handle inbound calls related to Group Benefits coverage and claims (Health, Dental, Life, Disability).

• Probe to understand the purpose of each call and confidently guide clients to a resolution.

• Highlight and educate clients about relevant campaigns or offers on their benefits plans.

• Use multiple technologies such as AWS (Amazon Connect), PEGA (CRM Tool), and internal systems to access plan details.

• Demonstrate professionalism and clarity while resolving inquiries from both clients and advisors.

• Support internal and external stakeholders with timely, accurate service.

• Balance productivity, quality, and empathy while navigating fast-paced interactions.

What you will need to succeed:

• High school diploma required; post-secondary education is considered an asset.

• 2 years of experience in a client-service role (e.g., call centre, retail, financial services, or hospitality).

• Strong verbal and written communication skills.

• Proven ability to ask probing questions and actively listen.

• Skilled in navigating multiple systems and multitasking in real-time.

• Demonstrated resourcefulness and sound problem-solving abilities.

• Familiarity with the insurance industry is an asset but not mandatory.

• Comfortable working in a hybrid setting with weekday office attendance twice weekly.

• Security Clearance: Enhanced Reliability Clearance (ERC) required / willing to obtain.

Why Recruit Action?
Recruit Action (agency permit: AP provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

#SLFJP

  • Customer Service Representative

    1 week ago

    Cambridge, Ontario, Canada BMO Full time $34,750 - $44,900

    Application Deadline:11/11/2025Address:44 Main Street Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through...

  • Customer Service Representative

    6 days ago

    Cambridge, Ontario, Canada Reliance Home Comfort Full time $60,000 - $80,000 per year

    Find Your Limitless with RelianceBy joining Reliance as a Customer Service Representative, you'll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities...

  • Customer Service Representative

    1 week ago

    Cambridge, Ontario, Canada City of Cambridge, ON Full time $32,670 - $34,730 per year

    People, Place, ProsperityWorking within our Strategic Plan, Cambridge Connected, and committing to our values of Integrity, Respect, Inclusiveness and Service, the successful candidate will work together to help the City of Cambridge achieve our vision: A place for people to prosper – alive with opportunity.Job ProfileThe Customer Service Representative,...

  • Client Service Representative

    18 hours ago

    Cambridge, Ontario, Canada Greentec International Inc. Full time

    For 30 years, Greentec has grown and evolved rapidly to become a leader in electronic recycling specializing in the collection, secure data destruction, recycling and recovery of end-of-life electronic waste. Protecting your business and the Environment.We are currently seeking an experienced Customer Service Representative for our Cambridge, Ontario...

  • Automotive Service

    1 week ago

    Cambridge, Ontario, Canada Witmer Auto Service Full time $75,000 - $85,000 per year

    We are looking for a highly organized and proactive Automotive Service & Logistics Specialist to join our team. This person will be at the heart of our service operations — keeping everything running smoothly between customers, our in-house team, and external repair partners.Key Responsibilities:Coordinate daily operations between the mechanics and...

  • Customer Service Associate

    16 hours ago

    Cambridge, Ontario, Canada Smitty s Car Wash Canada Full time $25,000 - $40,000 per year

    ←Back to all jobs at Smitty s Car Wash CanadaCustomer Service AssociateSmitty's Car Wash is an exterior express car wash chain based in the United States. We are accepting applications for part-time or full-time positions at our new location in Cambridge, ON. If you are interested in a fast-paced and hands-on job, please apply here or feel free to stop...

  • Sales Representative

    11 hours ago

    Cambridge, Ontario, Canada Neo Financial Full time

    Join us to build a more rewarding financial future for all CanadiansAt Neo, we're on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly expanding tech startup isn't for everyone. It's complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is...

  • B2B Commercial Representative

    2 weeks ago

    Cambridge, Ontario, Canada Apex Systems Full time $45,000 - $70,000 per year

    B2B Commercial RepresentativeApex Systems is a global IT services provider and our staffing practice has an opening for aB2B Commercial Representativeto place at our client.Location:CambridgeIn Office Frequency: 5 days, flexibility upon tenure.Hours per Week: 40Application Process:Please submit your resume via the platform you are using. If you encounter any...

  • Seasonal Customer Experience Representative

    4 days ago

    Cambridge, Ontario, Canada Indigo Books & Music Full time $31,480 - $80,000 per year

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Seasonal Customer Experience Representative

    6 days ago

    Cambridge, Ontario, Canada 0a275bd9-0e75-45b2-b489-5643fd3b3446 Full time $45,000 - $55,000 per year

    Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres,...