Member Services Representative, Bilingual

Member Service Representative, Bilingual (French)

Who We Are

At GroupSource, we believe great work starts with a strong foundation, built on purpose, people, and partnership. For over 40 years, we've partnered with Canadian organizations to design and administer affordable, customized group benefit plans. We're more than just a service provider; we're an extension of our clients, committed to delivering exceptional service with care and integrity.

That same commitment extends to our people. We put relationships first because when employees feel seen, supported, and empowered, everyone thrives. From your first day, you'll step into a collaborative, inclusive, and flexible environment where your voice matters and your growth is championed.

At GroupSource, our client-first mindset drives everything we do. You'll be part of a team that shows up for one another and for our clients, backed by a leadership team that listens, adapts, and leads with purpose. Together, we turn partnership into impact, delivering real results for our clients and meaningful experiences for our people.

Why This Role Matters

As a Member Service Representative, Bilingual (French), you are the first point of contact for our members—providing accurate, timely, and empathetic support. You'll help our members navigate their health and dental benefits, process claims, and resolve inquiries, ensuring every interaction reflects our commitment to service excellence. Your work directly impacts how our members experience their benefits, strengthening trust and satisfaction with GroupSource.

This is a hybrid role based out of our Calgary office, working on site a few days a week with the flexibility to work from home on other days.

What You'll Be Responsible For

• Respond to member and provider inquiries via phone and email with professionalism and accuracy
• Provide clear, accurate information about health and dental claims, coverage details, and plan administration
• Investigate complex requests to ensure timely and precise resolutions within service level agreements (SLAs)
• Assist members with claim submissions and inquiries while maintaining detailed and organized records
• Process health and dental claims in accordance with company policies
• Collaborate with internal teams and sales offices to ensure seamless service delivery
• Audit claims for accuracy and quality control (self and peers)
• Perform other administrative or service-related duties as required

What You Bring to the Table

• Completed or near completion of post-secondary education
• Fluent in both French and English (oral and written)
• Strong data-entry skills with number pad proficiency
• Experience using Microsoft Office applications
• Excellent communication skills with a focus on professionalism, empathy, and problem-solving
• Strong organizational and time management skills in a fast-paced environment
• Ability to handle repetitive tasks and manage difficult conversations with tact and patience

Nice to Have:

• 1–2 years of experience in a call centre, group benefits, or medical environment
• Training in business writing
• Fluency in additional languages

Critical Competencies

You will succeed in this role if you are:

• Service-Oriented – You take pride in delivering an exceptional member experience with empathy and attention to detail.
• Organized – You manage multiple priorities effectively, ensuring accuracy and timeliness in every task.
• Resilient – You maintain composure and professionalism under pressure or when handling complex inquiries.
• Collaborative – You thrive in a team environment and contribute to a culture of shared success and respect.

Compensation

At the time of this posting, the estimated annual base salary for this position is $52,000-$53,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.

Why Join GroupSource?

• Flexible work options designed to support your life, not just your job
• Comprehensive group benefits, retirement savings plans, and health and fitness programs to support your well-being
• A collaborative, inclusive culture where authentic relationships fuel shared success
• Personalized development opportunities and clear paths for growth and leadership
• Programs that recognize your contributions and support your wellness—because thriving at work starts with feeling supported as a whole

Accommodation and Inclusion

GroupSource is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know We're here to help.

If you're ready to do meaningful work and grow your career with GroupSource, we'd love to hear from you. Click Apply to submit your application.