Shipping & Customer Service Associate

2 weeks ago

Port Coquitlam, British Columbia, Canada KitchenHoods Full time $18,500 - $43,200 per year

Company Overview

is a leading enterprise in the kitchen appliance industry, specializing in high-quality kitchen stove vent hoods, sinks, and back-splashes. Established in 2007, we pride ourselves on our extensive inventory and commitment to customer satisfaction.

Summary

We are seeking a dedicated Customer Service Representative to join our team in . In this role, you will play a vital part in enhancing customer satisfaction and supporting our mission to provide exceptional kitchen appliances. Your contributions will help us maintain our reputation as the largest online store for range hoods.

Shipping & Customer Service Associate

Office / Warehouse

Full-Time

Victory Range Hoods Inc.

About the Role

Victory Range Hoods is seeking a highly organized and detail-oriented Shipping & Customer Service Associate to join our growing team. This role is ideal for someone who enjoys a fast-paced environment, thrives on problem-solving, and takes pride in providing excellent customer service. You'll play a key role in reviewing orders, communicating with customers, and coordinating with the shipping manager, warehouse, and couriers to ensure smooth and timely deliveries.

Key Responsibilities

  • Organize and manage a digital order list to ensure accurate tracking of all orders.

  • Reach out to customers regarding:

  • Oversold items

  • Order delays

  • Backorder dates and updates

  • Serve as the first point of contact for email and phone inquiries.

  • Add detailed notes to customer service tickets, including order details, delivery dates, exchanges, and more.

  • Provide shipping labels to the warehouse for outbound shipments.

  • Retrieve shipping labels from the warehouse for cancelled or modified orders.

  • Handle incoming shipping-related phone calls.

  • Tag and sort orders within platforms such as ShipStation and Shopify.

  • Obtain pallet measurements and photos from the shipping dock as needed.

  • Verify and trace courier pickups to ensure successful delivery.

  • Complete necessary shipping and office paperwork, including courier forms, warehouse forms, and other time-sensitive documentation.

Requirements

  • Minimum High School Diploma or equivalent.

  • Proficiency in English, both written and spoken.

  • Strong skills using Google Drive and Google Sheets.

  • Excellent attention to detail and a high level of organization.

  • Previous experience in customer service, sales, or shipping is an asset.

  • Knowledge of Shopify, Zendesk, and ShipStation are a plus

Perks & Benefits

  • Opportunities for career growth in a rapidly expanding company.

  • On-the-job training provided.

  • Health and Dental Benefits after a 3-month probationary period.

Schedule

Full-time

Office / Warehouse setting

If you're a proactive and organized individual who enjoys working in a collaborative environment and providing outstanding service, we'd love to hear from you

Apply today to join our team at Victory Range Hoods

Job Type: Full-time

Pay: From $18.50 per hour

Expected hours: 40 per week

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking

Work Location: In person

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