Document Management Clerk

Job Summary (external):

The Document Management Clerk is responsible to process data from incoming documents to the claim and employer account records on the electronic file.

Job Duties:

Opens, sorts and directs mail and faxes including calling external stakeholders (claimants, employers, medical professionals, etc.) if information is unreadable or incomplete.

Scans and indexes documents with claim numbers into Emerge. This includes verifying correct claim number, date of accident and injury. The documents are then directed to the appropriate department or individual for review and processing.

Picks up and delivers physical claim and employer files on scheduled daily basis.

Utilizes the Optimal system to ensure that mail and faxes for the employers are placed on the firm files and directed to the appropriate department for processing.

Performs physical maintenance of claim and employer account files including organizing and purging information using established retention guidelines.

Liaises with off-site facility for storage and retrieval of claim and employer files and/or scanned claim documentation.

Reviewing & reconstituting of Claim File, Employer File and financial information that are stored on microfilm. Performing check backs to locate claim, employer and financial information on microfiche

Prepares and stores miscellaneous claim media in Corporate Records. This documentation includes DVD's and CD's of MRI, CT Scans, X-rays, and photos of bodily injury sites.

Performs other related duties as assigned.

Qualifications:

Completion of Grade 12

Minimum 4 months of related work experience in a customer service environment

7,000 numeric keystrokes per hour (less than 5% error rate)

Ability to use a personal computer and software (Word and Excel) in a Windows environment

Keyboarding proficiency required to accurately enter and query data

Ability to communicate effectively

Ability to organize workload to meet deadlines

Ability to lift/carry heavy objects weighing up to 50 lbs

Ability to work independently and in a team environment

General knowledge of scanning and indexing technology, would be an asset

Ability to communicate proficiently in both official languages (English & French) is an asset, but is not required

Competencies (internal only):

Essential:

Client Service Orientation

Quality Orientation/Attention to detail

Teamwork/Collaboration

Planning, Organizing and Follow-up

Additional Information (internal):

One 1-Year Term Position and One 6-month Term Position

You may be asked to demonstrate your ability through competency based interviewing and/or testing.

Screening decisions are based on information outlined in your resumé and cover letter. Your work performance must be satisfactory for your application to be considered. If applying for or out of a term position, please note that article 10.09d of the Collective Agreement may apply.

The WCB recognizes that individuals may face barriers that hinder their full and equal participation in the workplace, and is committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Additional Information (external):

One 1-Year Term Position and One 6-month Term Position

Salary Range: $43,483 to $55,985

A satisfactory criminal record check and verification of education will be required for the successful candidate.

The WCB is committed to building a skilled, diverse workforce with equitable representation of Indigenous persons, visible minorities, persons with disabilities, women, 2SLGBTQ+ persons and members of other equity-seeking groups. Applicants are encouraged to indicate in their covering letter or resumé if they are a member of these groups.

The WCB recognizes that individuals may face barriers that hinder their full and equal participation in the workplace, and is committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Summary (internal):

The Document Management Clerk is responsible to process data from incoming documents to the claim and employer account records on the electronic file.