Regional Operations Manager

2 weeks ago

Vancouver, British Columbia, Canada Indie Campers Full time US$75,000 - US$90,000

ABOUT US

Indie Campers is the leading campervan marketplace, on a mission to make road trips accessible to everyone. With a fully digital booking experience and a customer-first approach, we've hosted 300,000+ travellers from 170+ countries and delivered over 1M+ nights on the road.

We offer short-term RV rentals, long-term subscriptions, and the option to buy one of our campervans. We're a fast-growing, tech-driven company looking for top talent to help build the future of road travel.

THE ROLE

We're looking for a Branch & Regional Operations Manager (BROM) to lead operations across a cluster of depots. You'll ensure high service standards, strong fleet performance, and consistent execution of SOPs, while coaching Depot Leaders and driving operational excellence. This role reports directly to the Regional Director.

WHAT WILL YOU WORK ON?

  • Lead and coach Depot Leaders across multiple locations

  • Drive operational performance and customer satisfaction

  • Ensure SOP compliance and service consistency

  • Monitor KPIs and implement improvement actions

  • Oversee P&L, budgeting, and cost control

  • Collaborate closely with Central Ops, Finance, and HR

  • Travel frequently (up to 75%) to support depot teams


WHO ARE WE LOOKING FOR?

  • 7–10 years of experience in hands-on operational roles (rent-a-car, logistics, retail, hospitality)
  • 3–5 years in team leadership roles managing multiple locations or high-volume depots
  • Proven ability to manage depot financials, including budgeting, cost control, and supplier relationships
  • Strong communication skills and fluency in English (and local language if applicable)
  • A valid driver's license and willingness to drive campervans
  • A hands-on, solution-oriented mindset and the ability to manage teams in dynamic environments
  • Availability to work on weekends and holidays as needed
  • Interest in our product and willingness to learn the technical details of campervans

Bonus points for:

  • Fleet management or vehicle maintenance experience

  • Process improvement + digital tools knowledge

  • Training, workforce planning, or team development experience

THE INDIE COMMITMENT

  • A fast-growing, dynamic environment where you make an impact

  • Career growth in Field Ops + potential moves to Lisbon, Mexico City, or Manila

  • Continuous training and coaching

  • $75000 to $90000 yearly, a % of the net profit of your branches, with performance and referral bonuses

  • Free road trips across Europe, North America, and Oceania


Are you ready to Go Indie?

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