Service Delivery Manager

1 week ago

Oshawa, Ontario, Canada CleanHarbors Full time US$75,000 - US$85,000 per year
Description

Clean Harbors/Safety-Kleen in Oshawa, ON is seeking a Service Delivery Manager to join their safety conscious team on a contract basis. The Service Delivery Manager is responsible for overseeing and organizing delivery routes, managing e-commerce deliveries, and providing training to employees, with the goal of ensuring daily routes are completed in the most efficient manner possible. They will serve as a primary point of contact with customers for service and sales requests, to achieve a high level of customer satisfaction. 
 

* This is a one-year contract opportunity (with possibility for extension)*


Why work for Clean Harbors?

  • Health and Safety is our #1 priority, and we live it 3-6-5
  • Competitive Compensation: $75,000 – $85,000 base annually. 
  • Opportunities for growth and development for all the stages of your career.
  • Positive and safe work environments.
Responsibilities
  • Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes.
  • Train, develop, and manage sales and service route drivers.
  • Manage flow of service requests to ensure customers are serviced in a timely and efficient manner.
  • Conduct End-of-day Check-In / Morning Check-Out process with drivers to ensure daily expectations are met and employees are prepared for the day.
  • Provide field coaching and sales training to route drivers.
  • Meet with customers periodically to discuss needs.
  • Increase sales portfolio by identifying opportunities.
  • Schedule services to prevent and resolve route issues and complaints.
  • Ensure completion and organization of all mandated paperwork and files.
  • Follow all local, state (provincial) and federal compliance regulations and rules.
  • Safely operate vehicles in accordance with provincial and federal requirements.
  • Safely observe all corporate operating guidelines and procedures.
  • Observe all company environmental health and safety operating guidelines.
  • Perform other duties as assigned.
Qualifications
  • 3-5 years' experience in a route driver management role. 
  • Intermediate computer skills.
  • Excellent customer service skills. 
  • Excellent organization and attention to detail.
  • Perform physical functions per job requirements.
  • Successfully complete a background check, drug test, and physical, by position.

Preferred Qualifications:

  • Previous route driver experience.
  • Previous dispatch/logistics experience.
     

Safety-Kleen, a Clean Harbors company, has a commitment to excellence deeply rooted in a strong sense of tradition. Our entire business model revolves around keeping North American businesses green. We generate more than $1.2 billion in annual revenue as a world-class environmental service organization and market leader in industrial hazardous waste management, parts-cleaning technology, and oil re-refining. We collect over 200 million gallons of used motor oil each year and we have the largest re-refinery capacity in North America, allowing us to re-refine more than 150 million gallons each year.   Every day, we help our customers resolve their waste management needs and reduce their carbon footprint. PROTECTION. CHOICES. PEOPLE. MAKE GREEN WORK.  

Clean Harbors is an equal opportunity employer. We do not discriminate against applicants due to race, ancestry, color, sexual orientation, gender identity, national origin, religion, age, physical or mental disability, veteran status, or based on any other federal, state/provincial, or local protected class.

Safety-Kleen Systems, a Clean Harbors company, is a Military & Veteran friendly company.

*SK

#LI-LB


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