Financial Services Representative

About the job

We are seeking a dedicated and service-oriented bilingual (English & French) Financial Services Representative to join our client support team. This role is primarily responsible for managing Beautifi's inbound payments line and assisting borrowers with payment inquiries, account changes, arrears, and collections-related support.

You will act as the first point of contact for borrowers requiring assistance by phone, email, and SMS. Success in this role requires professionalism, strong communication skills in both languages, and a commitment to delivering an exceptional borrower experience. A background screening will be required.

The Company

Beautifi is a consumer finance and technology company that empowers individuals to obtain the care they want and need with flexible loans on their own terms. The Beautifi platform supports the discovery of elective medical procedures, as well as the doctors and clinics that provide them. We're the fastest growing company in our space, and have ambitious goals to become the leader in elective medical financing across surgical, dental, fertility and medical aesthetics procedures. We will do this through our excellence in partner and client experience, brand awareness and a superior tech our world-class team Don't miss your chance to be at the forefront of our exciting journey and rapid growth

Key Responsibilities and Activities

Client & Borrower Support – Inbound Payments Line:

• Serve as the primary representative answering the inbound payments support line
• Assist borrowers with payment-related questions, including next payment date, remaining term, account status, and payoff requests
• Support account maintenance requests such as payment frequency changes and bank account updates
• Provide guidance on payment skips, deferrals, restructures, additional payments, prepayments, and payoff processing
• Troubleshoot issues and direct borrowers to the self-serve borrower portal as appropriate
• Communicate fluently and professionally in both English and French

Collections Support:

• Manage inquiries related to missed payments, arrears balances, and broken payment promises
• Contact borrowers via phone, email, and text to follow up on outstanding payments
• Review, record, and monitor payment promises and reprocessing attempts
• Support early-stage delinquency efforts to improve cure rates and reduce defaults
• Escalate high-risk or non-responsive accounts to the Collections Specialist

Client Requests & Issue Resolution:

• Respond to borrower and client requests received through the Payments Inbox, SMS, and phone line
• Provide clear, timely communication on account issues, payment questions, or troubleshooting needs
• Maintain detailed and accurate notes across all servicing systems
• Ensure a positive and supportive experience for every borrower interaction

Administrative & Operational Support:

• Upload daily chargebacks to accounts and notify the Collections Specialist
• Assist with workflow improvements and process updates within the payments and collections functions
• Participate in cross-training to support coverage across the borrower support & collections team

Requirements

• Bilingual in English and French (written and verbal) is required
• Experience in financial services, customer service, call centre, or lending/servicing environment preferred
• Excellent communication skills with a friendly, professional phone manner
• Strong organizational skills with the ability to manage multiple cases simultaneously
• High attention to detail and accuracy in documentation and notes
• Comfortable navigating multiple systems and tools; proficiency in Word, Excel, Outlook, Salesforce
• Positive, team-oriented mindset with a high level of professionalism and discretion
• Adaptable and eager to learn in a dynamic environment

Location

This is an in-office role, preferably based in our Toronto office. Our office is located in the heart of Liberty Village.

What we offer

• Base salary: $55,000–$60,000, commensurate with experience
• Performance-based bonuses
• Dental, vision, and health benefits – 100% employer-paid (excluding LTD)
• Paid vacation: 2 weeks to start
• Professional development opportunities for high performers
• Advancement opportunities for high performers
• Fun, fast-paced start-up environment with an energetic workplace

Job Types: Full-time, Permanent

Pay: $55,000.00-$60,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• Paid time off
• Vision care

Application question(s):

• How many years of relevant experience do you have in financial services, customer service, call centres, or lending/servicing?

Language:

• French (required)
• English (required)

Work Location: In person