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Payment Specialist
2 weeks ago
Payment Specialist - Canada
ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development
We are seeking a Payment Specialist to support and streamline financial activities within clinical trials. This role works closely with cross-functional partners to ensure accurate, timely, and compliant payments to sites, investigators, and participants. You will help maintain smooth financial operations, troubleshoot payment issues, and uphold quality standards across the payment lifecycle. g payment-related issues and maintaining high-quality standards.
What you will be doing:
- Oversee and process site and participant payments in alignment with study agreements and regulatory guidance.
- Maintain accurate payment records within required electronic systems.
- Prepare Smart Grant entries and ensure updates are completed on schedule.
- Generate purchase orders and assist with supplier onboarding for new site staff.
- Monitor payment progress, address delays, and resolve discrepancies as needed.
- Serve as a point of contact for payment-related questions from sites and internal teams.
- Collaborate with Budget & Contracts, Study Start-Up, Trial Management, Legal, and Finance to keep payment workflows moving efficiently.
- Ensure all activities follow ICH-GCP, regulatory requirements, and internal quality standards.
Your Profile
- Bachelor's degree in finance, accounting, business, science, or a related field.
- Experience in clinical research, pharma/biotech, or financial operations (1–3 years preferred).
- Background in managing payments within a clinical or regulated environment is a plus.
- Strong understanding of clinical trial payment processes.
- Excellent communication skills and ability to work across cross-functional teams.
- Strong organizational and analytical abilities with a proactive, solutions-focused mindset.
- Comfortable navigating electronic payment platforms and related digital tools.
What ICON can offer you:
Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family's needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family's well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.
Visit our
careers site
to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.
