Senior Account Manager

TITLE
Senior Account Manager

DEPARTMENT
Client Services

DIVISION
NP Digital Canada

LOCATION
Remote (1 day in office) – GTA, Canada

ABOUT OUR COMPANY

NP Digital (NPD) is a global award-winning performance marketing agency. In 2024 Campaign Magazine labeled us the Global Agency of the Year in two categories, and The Drum awarded us the Agency Business Award for Global Development. Google recently handed us the Agency Excellence Award for Media Unification and AdAge listed us on their Best Places to Work list in 2024 and 2025.

NP Digital combines proprietary platforms with best-in-class talent to deliver leading edge experiences centered around: paid and organic search, social, content, retargeting, performance display, feed management and conversion rate optimization.

NP Digital focuses on creating innovative, adaptive, and data-driven digital marketing plans for our clients. Obsessed with helping companies grow and exceed their goals, NP Digital delivers on the mission of continually helping brands connect and engage with their audience.

ABOUT THE OPPORTUNITY

Account Management is key for NP Digital Canada to successfully deliver for our clients. Account Managers at NPD provide value to the business through improving and executing management processes that drive on-time deliverables, quality of work that exceeds client expectations and provides optimized project financial results.

We are seeking a strategic thinker to serve as a Senior Account Manager for our company. Someone who is a great communicator with an eye for organization and proficiency to coordinate the execution of multiple enterprise-level projects.

The Senior Account Manager is a client-facing role. Working both as an individual contributor and collaboratively with a team, this role is responsible for building and maintaining healthy client relationships and supporting the team to provide an excellent overall client experience – from meeting quality requirements to on-time delivery that align with client expectations.

The ideal candidate for this role has a strong digital background (specific SEO experience is a huge asset), superior communication skills, and a strong desire to learn and grow in a digital agency environment. Demonstrated, hands-on experience managing multiple clients is required. We are seeking strong performers with a track record of success that need an environment where they can have an impact and thrive.

As a Senior Account Manager, you will be responsible for strategic oversight, reporting, expectation setting and higher-level interaction with clients. The Senior Account Manager will report into the Director of Client Service and also work closely with the internal team to create program strategy, obtain client approvals, keep the project on schedule, and ensure client requirements and business goals are well-defined and achieved. Client retention should be the Senior Account Manager's primary objective.

This position is based out of Canada with 1 visit to the office in Toronto per week. Applicants must reside and be authorized to work in Canada.

ABOUT THE RESPONSIBILITIES

• Interface with clients, strategic leads, and supporting account team to deliver for clients across a wide array of industries
• Demonstrate confidence and authority as the day-to-day voice of the agency
• Use a data-driven approach via web analytics for monitoring and reporting of online marketing campaigns
• Acquire in-depth knowledge of each clients' business including key issues, competitive situation and industry trends
• Demonstrate good judgment, ability to foresee potential issues, and a proactive approach to problem-solving
• Effectively present the agency's POV, recommendations, and deliverables to a range of client audiences
• Serve as a thought leader and client advocate for new technologies, platforms, and programs
• Work alongside other Account Managers and Leadership to create roadmaps, plan strategic initiatives & lead optimization efforts to hit client goals and targets
• Ability to define KPIs and deliver on client objectives and targets for volume and ROI
• Work closely with vendors to ensure quality deliverables for our customers

ABOUT YOU

• 3-5 years' account management experience in agency environment or client-side digital marketing experience required
• A passion for marketing and client service
• Strong written and verbal communication skills
• Demonstrated organizational skills and extreme attention to detail.
• Able to work independently and efficiently to meet organizational goals
• Deadline-oriented, and able to deliver high quality work to clients under pressure
• Excellent analytical, critical-thinking and problem-solving skills.
• Experience with performance marketing (e.gSEO, email marketing, CRO, DAI, Paid Media)
• Self-motivated, self-starter, able to independently execute in a fast-paced agency environment with rapidly changing priorities
• Ability to act as a mentor and work well in a team environment

ABOUT YOUR GROWTH

As an organization we support your growth and development by investing in your learning to advance your career. We believe in empowering you to showcase your knowledge and skills to win together. Career path opportunities for this department includes:

• Associate Account Manager (typically 0-1 years)
• Account Manager (typically 1-3 years)
• Sr. Account Manager (typically 3-5 years)
• Account Director (typically 5-7 years)
• Sr. Account Director (typically 6-8 years)
• Group Account Director (typically 6-8 years)
• Sr. Group Account Director (typically 8-10 years)

ABOUT OUR BENEFITS

We offer a comprehensive and flexible benefits package to all regular, full-time employees. Benefits include but not limited to:

• Robust 100% employer-paid top of the line benefits plan which includes medical, dental, vision, and life coverage. Including retirement Savings Plan with employer contribution
• Flexible PTO: Take the time off that you need as you need it In addition to our holidays, we close the office from Christmas to New Year's
• Fully remote & offer a New Hire Technology stipend to set up home office

ABOUT OUR CULTURE

We value our best-in-class company culture, which is results-driven, innovative, fast-paced and fun. Our focus is on outcome, not output. We encourage our employees to work with an entrepreneurial spirit while applying a businesslike approach. When you work with great people and leaders that support you, there is no end to what you can accomplish. We celebrate different backgrounds and perspectives from our team members, but one thing we all have in common is a core set of values:

Think Big

"Think Big" challenges our teams in all aspects of the business. For our clients, it requires that we expand their vision beyond what's expected, while pushing us to become a committed partner who provides strategic recommendations and measurable outcomes.

Own It

"Own It" plays a key role in encouraging employee autonomy. We believe owning it inspires employees to build skillsets within their roles and beyond to drive their career where you want. "Own It" highlights ability to make the work yours and deliver creative results.

Have Fun

"Have Fun" means we enjoy working together and cultivating a great work experience for everyone. Our passion for what we do is visible throughout the organization. Anything we enjoy, we are naturally going to do better, so we make our work something we look forward to, rather than simply something we have to do.

NP Digital is an Equal Opportunity Employer, proud of our diversity and inclusive culture Our goal is to positively impact change through our actions, and we're committed to equal employment opportunities regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.