Sales and Customer Service Representative

Job Summary

Greater Sports Branded Apparel is seeking a dynamic and results-driven Sales and Customer Service Representative to spearhead our customer engagement and drive new business opportunities. This individual will be a key point of contact for clients, ensuring a seamless order experience while strategically pursuing new sales avenues. The ideal candidate has a passion for branded merchandise, thrives in a fast-paced environment, and excels at managing priorities and building lasting customer relationships.

Sales Generation and Client Development

• Proactively seek and secure new sales opportunities across multiple channels, including walk-in clients, corporate accounts, online inquiries, and community partnerships.
• Develop tailored pitches and proposals to attract local businesses, sports teams, schools, and organizations.
• Foster repeat business by nurturing long-term client relationships and upselling additional product lines.
• Collaborate with the marketing team to support promotions and campaigns that drive inbound leads.

Customer Service Leadership

• Deliver outstanding customer service, ensuring client satisfaction from inquiry to order fulfillment.
• Act as the escalation point for any client concerns or service issues, resolving matters quickly and professionally.
• Provide expert guidance to clients on product selection, decoration techniques, timelines, and pricing.

Order Management & Workflow Oversight

• Manage order intake, prioritization, and workflow scheduling to ensure on-time delivery and client satisfaction.
• Liaise with production and fulfillment teams to align on timelines and resolve bottlenecks.
• Ensure accuracy in client orders, artwork approvals, and billing documentation.

Reporting & Analytics

• Produce and maintain weekly and monthly sales reports for senior management, highlighting KPIs, trends, and areas for growth.
• Monitor client activity and product movement to inform inventory planning and future sales strategies.
• Use CRM tools and order systems to track lead status, sales conversions, and service performance metrics.

Other Duties

• Perform other related duties as assigned to support the team, organizational initiatives, and overall Greater Sports Branded Apparel growth.

Required Qualifications

• Minimum 3-5 years of experience in sales, customer service, or account management. Preferably within the apparel, retail, or branded merchandise industries.
• Proven track record of consistently meeting or exceeding sales targets and contributing to revenue growth.
• Experience managing a client portfolio, including order processing, account follow-up, and after-sales service.
• Proficiency in Microsoft Office/Workspace tools (Excel, Word, Outlook) and familiarity with CRM and order management platforms such as Shopify, Printavo, HubSpot, or comparable systems.
• High school diploma or equivalent required; post-secondary education in Business, Marketing, or a related field is an asset.

Required Skills & Competencies

• Passionate about delivering exceptional customer experiences, building lasting relationships, and resolving issues promptly and professionally.
• Strong ability to upsell, cross-sell, and identify growth opportunities within existing accounts.
• Able to effectively manage multiple client orders, timelines, and communication threads simultaneously without sacrificing quality or accuracy.
• Clear, confident, and professional communicator—both written and verbal—with a strong ability to tailor messaging to different audiences.
• Resourceful and solutions-oriented, with a proactive approach to addressing customer needs and operational challenges.
• Comfortable navigating digital platforms, CRM systems, and ecommerce tools; quick to adapt to new technologies or processes.
• Works well cross-functionally with production, design, marketing, and logistics teams to ensure smooth order fulfillment and customer satisfaction.
• Committed to accuracy in order processing, pricing, product specs, and delivery timelines.
• Knowledge of apparel decoration methods (screen printing, embroidery, heat press, etc.).
• Experience in both B2B and retail sales environments.
• Passion for sports, community engagement, or team branding.

Working Conditions/Physical Requirements

• The role requires availability during non-standard work hours, including evenings, weekends, and holidays, especially during the sports season.
• Occasional travel may be required for events, meetings, or campaign-related activities.
• Lifting or moving merchandise up to 30-50 lbs.
• The work environment is fast-paced and customer-focused, involving frequent interaction with team members, shoppers, and suppliers.
• This is an in-person role primarily based at our Custom Branded Apparel location with occasional off-site meetings or events.

Company Overview

Sudbury Wolves Sports & Entertainment (SWSE) is a vibrant, innovative organization that boasts a wide array of thrilling entities. This includes the Sudbury Wolves Hockey Club, Sudbury Five Basketball Club, Sudbury Spartans Football Club, Sudbury Cyclones Soccer Club, Greater Sports Branded Apparel Company, SW Food & Beverage, and SWSE Media. Our mission is rooted in bringing world-class sports and entertainment events to the Greater Sudbury region. We pride ourselves on providing unforgettable experiences for our fans and the community.

As a part of the SWSE team, you'll have the opportunity to thrive in a fast-paced, exciting environment. SWSE consists of innovative and dedicated team members ready to take the best entertainment brands in the city to the next level. Be part of the excitement—apply now and help us elevate the fan experience.

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• Dental care
• On-site parking
• Store discount

Work Location: In person