Loyalty & Retention Support, Mobility

Req Id: 426091

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you're ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada's Best National Network. We love to innovate, embrace big challenges, and live for the newest technology

Job Title: Loyalty & Retention Support

Job Status: Regular – Full Time

Hours of work: Between 8am & 6pm Monday to Friday

Work Profile: Mobile 3 days in office (Monday, Wednesday & Thursday may change at any moment)

Support our Medium Sales teams with all non-sales related activities, ultimately promote wireless growth, reduce wireless churn & provide a professional sales service.

Support Renewals, Acquisitions, Amendments & all Mobility inquiries for wireless Medium segment.

• Perform in-depth analysis
• Manage Salesforce opportunities & deals (Salesforce knowledge is a +)
• Create the wireless offer deals & provide ongoing support throughout the Sales cycle
• Create offer deal Proposals presentations
• Support Medium Wireless segment via Webex for all Wireless inquiries
• Handle conversation with customer during the presentation a renewal for potential deal
• Work on adhoc projects/tasks related to Medium Wireless
• Adopt a team spirit work culture, going above and beyond for our Medium Sales teams

Under the supervision of the Medium Sales support team leader, the retained candidate will be responsible for supplying professional and personalized services to our clientele (Sales teams).

The objective being to support our Medium Sales teams with all non-sales related activities, ultimately promote wireless growth, reduce wireless churn & provide a professional sales service.

• Knowledge of French and English required: Since as part of the job, this person will be required to produce documents in French & English
• Minimum requirement of a High school diploma or equivalent
• Strong analytical and negotiation skills
• Sales abilities with a strong capacity to close a deal and conclude the transactions and sale
• Time management skills
• Proven skills in sound decision making and problem solving
• Ability to work well under pressure
• Excellent comprehension of corporate account hierarchy and NAG level parameters in Ensemble (CSM)
• Good knowledge of Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
• Knowledge of Sales force tool
• Self sufficient and responsible
• Renown as a good team player
• Initiative and resourcefulness

• Good knowledge of the corporate internal procedures
• Experience working in other Bell Mobility group

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Non Management

Job Status: Regular - Full Time

Job Location: Canada : Quebec : Verdun

Work Arrangement: Hybrid

Application Deadline: 10/29/2025

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, QC, Montreal

Bell, one of Canada's Top 100 Employers.