Support Worker

Posting date: November 21, 2025

Closing date: November 28, 2025 @ 4pm

Schedule line: SSH-18

Hours per week: 16

Schedule: Saturday & Sunday: 3:00pm - 11:00pm

Classification: Community Support Worker

Grid level: 10

Please note: This position is open to all qualified applicants and requires union membership.

Organizational Focus

Since 1989, Island Crisis Care Society has operated with a missional heart to support the most vulnerable in our community; to meet individuals in need, where they are and without judgement and aim to restore hope, dignity, and community connections in meaningful ways. While we continue to grow with new and innovative programs that seek to meet the diverse needs of those we serve, we remain faithful to our founding mission to "Provide shelter and care to those in need, reflecting the love of God in loving one another".

Within our large team of front line, management, and administrative staff, we seek to develop the core values of care, compassion and heart found in the faith-centered roots of our organization by building an inclusive team that reflects our diverse community so that we can serve those in need in relevant and meaningful ways.

Position Purpose

A Support Worker carries out their duties to create a professional and therapeutic environment with quality support for vulnerable adults. This contributes in a meaningful way to the ICCS mission to "Provide shelter and care to those in need, reflecting of the love of God in loving one another."

Key Responsibilities

• Participates in the assessment, goal setting and program planning (Personal Service Plan) for clients (program participants). Documents, implements and provides input into the evaluation of the program.
• Assists with providing life skills training such as meal preparation, housekeeping, personal care skills and personal finance and implements personal service plans.
• Participates in various client-focused activities in accordance with care plans.
• Assists program participants to function more independently within the program space or in their own supportive housing unit, and in the community. Assists clients with daily life skills, social skills and/or behaviour management. Teaches and assists clients with activities such as organization and de-cluttering, basic cooking, money management, shopping, household safety, pet care. Facilitates physical, recreational, educational, social and vocational activities.
• Provides emotional support and feedback to residents and their families.
• Identifies social, economic, recreational and educational services in the community that will meet clients' needs. Maintains liaison with other agencies, professionals, government officials and the community.
• In programs where a dedicated cook is not on staff, prepares, cooks and serves meals and snacks, including those for special dietary needs and special occasions, in accordance with safety and health standards and the menu plan.
• Recognizes, analyzes and deals with potential emergency situations such as clients' aggressive behaviour to ensure no harm comes to the client and/or the public. Reports problems to the supervisor.
• Administers first aid and medication in accordance with established policy.
• Assists with case management by identifying potential problems and reporting any difficulties. Provides input to counsellor, professional, with regard to the development of appropriate program plans to achieve residents' objectives. Contributes to the evaluation of residents' progress and prepares reports.
• Maintains reports such as statistics, logbooks, daily activities on residents.
• Ensures health and safety standards are maintained.
• When required, assists with residence maintenance and housekeeping duties such as laundry, sweeping, mopping floors, mowing lawns, inventory, shopping, cleaning equipment and food services.
• Performs other related duties as required.

Qualifications

Education

• Diploma in a related human / social service field.

Training and Experience

• One (1) year recent related experience. Or an equivalent combination of education, training and experience.

Required Licenses/Certificates:

• Standard First Aid with CPR-C
• FOODSAFE Level 1
• Naloxone Administration
• WHMIS 2015
• Non-Violent Crisis Prevention
• Successful Criminal Record Review for Vulnerable people

Competencies

Core Competencies

• Heart
• Compassion
• Integrity

Specialized Competencies

• Conflict management
• Dependability
• Interpersonal skills
• Job knowledge
• Boundary strength

Knowledge, Skills & Abilities

• Possesses a high level of knowledge regarding substance use disorders, mental health challenges, treatment, and recovery and is familiar with and understands the "Housing First" model and the importance of bio-psycho-social-spiritual support in addressing these challenges.
• Follows and practices protocols and procedures consistently and faithfully and maintains effective routines;
• Has a firm awareness of and maintains healthy boundaries and practices and demonstrates self-care.
• Is able to understand and contribute to the therapeutic culture of ICCS within their own position and team.
• Has a demonstrated ability to manage and balance role responsibilities and interpersonal dynamics in a fast paced, high-pressure environment.

Benefits of Working with ICCS

Come see what we have to offer:

• Casual dress
• Free training through the Homelessness Services Association of BC

Regular full-time and part-time employees may be eligible for:

• Employee Assistance Program
• Health and Dental Benefits Package
• Extended Health Benefits Package
• Participation in Municipal Pension Plan
• Wellness program