Manager, Enterprise Support and Enablement

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Manager, Enterprise Support and Enablement

Information Technology Solutions

POSITION TYPE: Full-Time Position Available

SALARY: $84,767 - $119,527 per annum

POSITION LOCATION: Notre Dame Campus (Winnipeg, MB)

At RRC Polytech we aspire to have a workforce that is representative of the diversity within our communities. For this hiring process, a preference hiring practice will be applied. First consideration will be given to applicants who self-identify within their application as one or more of the following equity-deserving group(s): Women, Indigenous Peoples, Persons with Disabilities, Racialized Persons, Persons of the 2SLGBTQlA+ Community. First consideration will also be given to internal applicants. For more information about our hiring practices, please visit:

Career support is available to both internal and external candidates who self-identify as Indigenous (First Nations, Métis, or Inuit) interested in joining our team. For application guidance, interview tips, or to stay connected about future opportunities, contact our Indigenous Recruitment Consultant at

ELIGIBILITY LIST: This competition may be used to establish a 6 month eligibility list of qualified candidates for future vacancies.

DUTIES

Reporting to the Director, Information Technology Solutions, The Manager, Enterprise Support and Enablement (ESE) leads a team of enterprise end‑user support and enablement professionals to ensure staff and students can reliably use RRC Polytech's digital environment so that teaching, research, and operations run effectively. Establishes and advances institution‑wide service practices, tooling, and standards to improve service quality, resiliency, and productivity across the Polytech.

The Manager exercises sound financial stewardship by managing and allocating assigned institutional resources responsibly to support sustainable IT operations, ensuring the effective oversight of assigned budgets, and contributing to institutional IT financial planning process.

REQUIRED QUALIFICATIONS

• Degree in Information Technology, Information Technology Management, or equivalent combination of education and/or experience that shows a depth of experience in Information Technology with a focus on service and support structures
• Certificate in management or other relevant Post-secondary education in management or leadership or equivalent combination of education and/or experience
• A demonstrated history of maintaining currency of knowledge through ongoing education and professional development
• Excellent communication skills, (presentation, written, and verbal)
• Strong relationship management and emotional intelligence
• Demonstrated self-management capabilities to work independently, define priorities and set goals
• Strong planning and organizational skills
• Several years in a supervisor or management role providing oversight to a formal service desk; or a reasonable and comparable history of demonstrated support experience that shows breadth of experience, accountability, and influence
• Several years experience in a large organization with senior level technical responsibility related to tier 1 or tier 2 support; or several years experience in a large organization with senior level technical responsibility related to end user computing management including influence of standards and purchase decisions; or a reasonable and comparable history of demonstrated support and/or workstation management experience that shows breadth of experience, accountability and influence
• Experience in asset management practices
• Strong team leadership, mentorship and performance management skills
• Experience building a respectful workplace culture that promotes diversity, learning and continuous improvement

ASSET QUALIFICATIONS

• ITIL Foundations Certification
• Project Management Training
• ITIL Advanced Certifications
• Experience in financial budgeting and oversight of large budgets
• Experience in Vendor Management
• Familiarity with post-secondary operations

CONDITIONS OF EMPLOYMENT

• Applicants must be legally entitled to work in Canada
• This position may be required to work evenings and/or weekends
• May be required to work at various RRC Polytech campuses
• This position may be required to travel
• This position may be required to work overtime

Please note that applicants internal to Red River College Polytechnic must apply through My Portal on HRIS Unlimited.

RRC Polytech campuses are located on the lands of the Anishinaabeg, Ininiwak, Anishininwak, Dakota Oyate, and Denésuline, and the National Homeland of the Red River Métis.

We recognize and honour Treaty 3 Territory Shoal Lake 40 First Nation, the source of Winnipeg's clean drinking water. In addition, we acknowledge Treaty Territories which provide us with access to electricity we use in both our personal and professional lives.