Fixed Operations Manager

Northern Roads Auto Group is more than just a business, a collection of dealerships or rooftops, it's a place where our family has the privilege to serve yours.

Location: 7818 Oakwood Drive, Niagara Falls, Ontario, L2G 0J6 (Cardinal Kia)

Availability: Open - Monday to Saturday

Compensation: $90,000 - $120,000

When you join Northern Roads, you'll enjoy:

• Trusted relationships – We're a work family and you'll become a part of the team.
• Many employee engagement activities – We want you to want to come into work every day.
• Employee Health and Wellness Initiatives – We truly care about your well-being.
• Career path planning and training – We want you to succeed and grow alongside us.
• There are plenty of other perks and incentives, you'll have to join us to find out more

You'll love your position as an Fixed Operations Manager:

• Responsible for profit management - must examine department financial statements, including expenses and revenue, to ensure the department's profitability.
• Develop and maintain a culture that values excellent customer service through effective training, supervision, coaching and talent management.
• Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building.
• Develop and implement a long-term strategy and action plan to attract and retain customers.
• Understand and maintain warranty platforms.
• Ordering parts with company and OEM guidelines.
• Knowledge of parts pricing procedures.
• Understand and maintain warranty platforms.
• Establish and maintain good relationships with wholesale customers.
• Professionally and effectively resolve customer and employee complaints and concerns.
• Ensure compliance with Health and Safety and all other workplace regulations and policies.
• Maintain an active parts and accessories inventory with appropriate days of supply, minimizing obsolescence and improving turnover rates.
• Develop and grow external (CP/W) parts and accessories sales including wholesale accounts.
• Ensure compliance with OEM policies and procedures such as to maintain accurate warranty 10 bin, clean and presentable merchandising areas including parts storage.
• Ensure the highest level of customer satisfaction.
• Report any non-compliant issues directly and immediately to the management.
• Manage cash and credit/debit receipts per company policy.
• Manage the PBS system and ensure that all parts orders are properly received, tracked, stored, and invoiced accurately.
• Perform physical inventory counts as required which may be required during off business hours.
• Other duties as assigned.

We'd love to hear from you, if:

• Minimum 3 years experience in the automotive industry as a Fixed Operations Manager.
• G Driver's license and a clean driver's abstract.
• Strong understanding of automotive parts.
• Excellent communication, interpersonal and time management skills.
• Ability to adapt to a changing environment and meet deadlines.
• Technically savvy.
• Experience with PBS software is considered an asset.
• Must have the ability to multi-task and work under pressure.
• Willingness to travel and flexible work schedule.

More About Us:

At Northern Roads Auto Group, we've proudly operated successful, family-owned automotive businesses for over 40 years in the heart of the Niagara Region. We're passionate about growth, innovation, and delivering exceptional customer experiences.

Most recently, we're thrilled to be building one of Canada's largest state-of-the-art Kia dealerships, featuring the country's first EV Canopy with 12 charging stations—a landmark development located in the new Niagara Auto Mall.

As one of the first Kia dealers in Canada and a multi–Kia President's Award-winning group, we continue to expand our footprint with the addition of Lindsay Kia (2023), Belleville Chrysler Dodge Jeep RAM FIAT (2024), and most recently, Bill's Toyota

Our success is built on integrity, innovation, and community—a commitment that drives everything we do.

At Northern Roads Auto Group Inc., accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. We are committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace and support accommodating the accessibility needs of individuals with disabilities so that individuals can participate in all aspects of our recruitment process. Should you require this accommodation, please contact

We would like to thank all candidates in advance for their interest only. Please note, due to the volume of applicants we receive, only those candidates selected for an interview will be contacted.