IT and Cybersecurity Operations Coordinator

Location:
Toronto, ON (this is a hybrid position)

Reports To:
Director of Digital Operations

Salary:
$57,429- $59,432

Who are you?

You are someone who enjoys being the first point of contact for IT and cybersecurity support, is eager to take ownership of problem-solving, and can confidently coordinate technology solutions that align with organizational goals. If you are motivated to strengthen IT systems, ensure cybersecurity, and provide responsive support to staff, we encourage you to apply.

The main accountabilities for this position include but are not limited to:

• Align IT operations with organizational goals in collaboration with the Director of Digital Operations.
• Advance inclusive design and ensure compliance with accessibility standards to remove barriers and foster equitable participation in the digital environment.
• Monitor security portals and optimize security tools for email, CRM, and endpoint protection.
• Coordinate with phone service providers and troubleshoot issues on behalf of staff.
• Manage inventory of corporate devices and ensure accurate tracking.
• Provide technical support to staff for devices, software, and CRM-related issues.
• Develop, test, and implement group policies for corporate devices, personal device access, and digital resource security.
• Document and maintain IT policies and operational processes.
• Administer access, licensing, security, and troubleshooting for cloud-based applications.
• Conduct testing and maintain documentation for CRM updates and workflows.
• Perform regular backups of CRM and productivity suite data.
• Audit the cloud environment to minimize data sprawl and ensure secure, appropriate access to digital resources.
• Report quarterly to leadership on security ratings and IT operational activities.
• Deliver training and guidance to staff and leadership on cybersecurity best practices and changes to organizational hardware and software.

Requirements:

• Advanced proficiency with Microsoft 365 products and Windows-based devices.
• Experience in CRM administration and automation (Salesforce preferred, comparable CRM experience considered).
• Strong organizational, project management, and problem-solving capabilities.
• Proven ability to lead with professionalism, courtesy, and fairness.
• Ability to manage confidential information with discretion.
• Excellent communication and interpersonal skills for engaging with external IT support, end users, and vendors.
• Capacity to learn new technologies and independently research solutions.

Working hours and work environment

• Position may require work hours outside of standard Monday to Friday work week to accommodate as needed
• This position is a hybrid position
• Extensive telephone and/or computer use

Employee Perks Included

• Dental care
• Disability insurance
• Employee Assistance Program
• Extended health care
• Flexible schedule
• Paid time off
• RRSP/TFSA match
• Vision care
• Incentive based Referral Program

If you have a passion for IT support and cybersecurity, enjoy solving problems, and want to help align technology with organizational goals, we encourage you to apply.

How to Apply?

Interested applicants are invited to submit a cover letter and current resume in one document, clearly indicating how they qualify for the role, to 

.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

CCRW embraces and celebrates our country's unique multicultural heritage and diversity. CCRW is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse stakeholders, staff and community alike. We are committed to providing barrier-free and accessible employment practices. Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.