Lounge Server 2025/2026

1 week ago

Kitchener ON NA Z, Canada CHICOPEE Full time $35,000 - $45,000 per year

Position Title: Server

Department: Food and Beverage

Reports to: Manager, Food and Beverage or designate

Our Mission: Offer unique and memorable experiences through fun-filled programs, activities and events

Job Summary: Server will provide exceptional customer service in a fast-paced, guest-focused environment. This individual serves food and alcoholic beverages, promote menu items, maintain a clean workspace, and ensure guests enjoy a safe and welcoming dining experience. This individual will be responsible for table service, POS transactions, light cleaning, and preparation for daily operations and special events.

Roles and Responsibilities:

  • Deliver professional and friendly table service for food and beverage orders, including alcoholic drinks
  • Greet guests, take orders, and enter them accurately into the Point of Sale (POS) system
  • Promote and describe daily specials and menu items to enhance guest experience
  • Maintain a clean and organized service area, bar, and dining room at all times
  • Perform opening, closing, and side duties including stocking, prepping condiments, and setting tables
  • Accurately handle cash, credit, and POS transactions, including nightly lock-up duties
  • Monitor and replenish bar inventory (e.g., alcohol, garnishes, supplies)
  • Assist with special event preparation including table setup, cutlery roll-ups, and decoration
  • Respond promptly and professionally to guest questions, complaints, or special requests
  • Maintain compliance with all liquor licensing regulations and public health standards
  • Follow food safety practices for handling, storage, and sanitation
  • Support other departments as needed, depending on operational demands
  • Attend all required pre-season and in-season training

Key Qualifications:

  • Smart Serve Certification (required)
  • Previous serving or hospitality experience (asset)
  • Safe Food Handling Certificate (REG 493) is an asset
  • Strong interpersonal and communication skills
  • Self-motivated with the ability to work well independently and within a team
  • Able to handle high-pressure and fast-paced environments with professionalism
  • Comfortable with repetitive lifting (up to 45 lbs / 20.4 kg) and standing for long periods
  • Strong organizational skills and attention to detail
  • Commitment to providing outstanding guest service
  • Able to complete physically demanding duties as required
  • Bilingualism is considered an asset

Additional Requirements:

  • Passionate about the recreation, hospitality, or food and beverage industry
  • Approachable, empathetic, and customer-focused
  • Must be flexible with scheduling – including evenings, weekends, holidays, and shift coverage
  • Must provide your own uniform in compliance with Chicopee's uniform policy
  • You have, or can use our Human Resource platform to obtain, the following certificates: WHMIS; Ladder Safety; Ontario Health & Safety Awareness (OHSA); Workplace Violence & Harassment (Bill 168 & 132); Accessibility for Ontarians with Disabilities Act (AODA); IASR: Information and Communications Standards and Employment Standards; Understanding Human Rights; Safe Lifting; Gender and Sexual Diversity; Diversity, Equity, Inclusion, and Belonging (DEIB); Safe Food Handling (for Food and Beverage Employees) Training

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