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Manager, Professional Services
2 weeks ago
Manager, Professional Services
OVERVIEW
MinuteBox
- Loved by legal professionals
- Supercharging legal work
- Fast, efficient and fun
Our customers turn hours of legal work into minutes by supercharging their workflows. Along with you, we're shaping the future of legal, regulatory and compliance work. Join us
Shape the Future
For too long legal software has been difficult, boring and stuck in the '90s. We're shaping the future of legal work with fun, delightful products that bring joy to our users and that adds value to their work.
Accomplishing this begins with a great team that cares about our customers, our values and each other.
Make a Big Impact
Legal technology is the last frontier awaiting its technological revolution in the workplace and MinuteBox is at the forefront. We are taking on a massive market and a massive problem across various domains and practice areas.
Company Culture
MinuteBox is a place where leaders are born. Our founding team and senior management believe in empowering you to lead and excel at what you do best. We value mental and physical health and well-being and strive to create a positive work environment for everyone.
About the Job
Manager, Professional Services
MinuteBox is a cloud-based platform used by law firms, large companies, and accounting firms for entity management, corporate governance, minute book storage and workflow automation. Its innovative suite of products are used by some of Canada's largest legal departments and global professional services organizations.
The team has created the most powerful, accessible and secure legal technology available and the company is growing quickly as they continue to expand their footprint across North America.
You will play a central role in elevating the customer experience by leading our precedent projects end-to-end and acting as a subject-matter expert across workflows, governance, and best practices in MinuteBox. As the Manager, Professional Services, you will oversee the planning, execution, and delivery of all precedent-related initiatives, ensuring our customers—particularly firms with complex governance needs—receive high-quality, scalable, and solutions-oriented guidance.
You will partner closely with Customer Success, Implementation, Product, and Revenue teams to understand firm-specific requirements, identify workflow and precedent gaps, and translate them into actionable solutions through workshops, documentation, training, and ongoing support. Your work will directly influence adoption, customer satisfaction, and long-term success by ensuring our customers have the right precedents, the right workflows, and the right enablement at every stage of their lifecycle.
In this role, you bring strong project leadership, organization, and the ability to juggle multiple initiatives while maintaining a high standard of quality. You have a passion for problem-solving, building structure, and helping customers achieve meaningful outcomes through technology. You will design, coordinate, execute, and track workshops, resources, and project deliverables from initiation through completion—ensuring consistent delivery, strong communication, and alignment across all teams. A passion for software, workflow design, and continuous improvement is essential.
As a Manager, Professional Services, you will report to the VP, Customer Success and work alongside the Customer Success Team, using your knowledge and experience of legal entity management to develop workshops, resources and deliver meaningful customer engagement and enablement and drive efficiency for Customer Success.
PREREQUISITES
Fluency and Proficiency in English, both written and oral is must.
5+ years of consultant related experience in a law firm environment or equivalent
- Knowledge of Legal entity management and an understanding of common corporate law concepts.
- Strong design and operational implementation skills
- Excellent communication skills and the ability to work as a member of a team as well as independently.
- Analytics focused and result-driven is a must.
- Solid presentation skills with both a passion for and experience working with B2B SaaS products and ability to dynamically adjust communication for technical and non-technical audiences
- Ability to collaborate with others and work as a team to deliver meaningful results, and prioritizing group needs over individual needs
- High attention to detail and the ability to manage a varied workload, with great organizational skills in managing multiple projects while following procedures are an asset.
- Excellent Time management and prioritization skills with the ability to juggle demands and meet deadlines
- Proficient in MS office & Excel, Google Suites
- Highly self motivated and comfortable operating in a fast-growing, rapidly changing and dynamic organization with a self-governing, roll-up-your-sleeves culture.
- Able to lead working sessions and deliverable presentations with client stakeholders
RESPONSIBILITIES
- Lead the development, coding, and delivery of legal precedents—focused on Annual Resolutions, Organizational Documents, and core governance materials—to enhance MinuteBox's automation capabilities and customer experience.
- Partner with the Document Generation and Onboarding teams to ensure accurate, high-quality implementation of coded precedents.
- Scope and plan client engagements, build strong client relationships, and lead workstreams from discovery through delivery.
Storyboard, structure, and develop presentations, and facilitate client-facing trainings and workshops on best practices, workflows, and use cases within MinuteBox. - Support strategic initiatives that drive customer adoption, satisfaction, and long-term value; help strengthen client relationships to reduce churn and grow recurring revenue.
- Collaborate with Customer Success across pilots, onboarding, and implementation to ensure alignment in communication and execution throughout the customer journey.
- Use data and customer insights to support decision-making, resolve issues, manage risks, and contribute to churn mitigation efforts.
- Advocate for customers by gathering feedback, identifying creative solutions to product limitations, and sharing insights with internal teams for continuous improvement.
- Lead and support a portfolio of enterprise-level precedent and workflow projects, managing risks, timelines, and cross-functional accountability.
- Contribute to KPI reporting and help develop measurement frameworks to evaluate customer success from pre-sales through post-sales.
- Create and maintain workflow documentation, precedent libraries, and use case resources to scale best practices across the customer base.
About the Role
- Permanent salaried employee
- Hybrid work environment (Toronto)
- Salary commensurate with experience
Why choose MinuteBox?
- We are a group of passionate and thoughtful people working together to fundamentally change the way legal work gets done
- We are growing quickly Plus, MinuteBox is the highest-rated platform on the popular G2 Crowd software review website
- We have all the fun perks you'd expect—flexible vacation policy, competitive vision, dental, and health benefits, team lunches, and socials (yes, even remotely)
- We are proud of our culture and care about it deeply—we live by our team values and are always trying to make MinuteBox a better company today than it was yesterday
- We encourage learning, growth, continuous improvement, and provide the freedom to experiment
Not sure if you qualify?
Apply anyway We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.
MinuteBox Values Diversity and Equal Opportunity
MinuteBox is an equal opportunity employer and as such, we do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their best and authentic selves to work .If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs.
