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care team lead

2 weeks ago

Oakville, Ontario, Canada Nucleus Independent Living Full time $60,000 - $90,000 per year

CARE TEAM LEAD

Status: Full-Time contract 12 months (Days)

Employee Group: Non-Union

Nucleus Independent Living is an innovative and learning organization, focused on providing exceptional, culturally sensitive care to residents in the Mississauga Halton community to enable frail seniors and adults living with physical disabilities to live their best life independently, at home. Our highly committed staff embody our ICCARE values of Innovation, Compassion, Collaboration, Accountability, Respect, and Excellence in the delivery of personalized care, where every person's experience is exceptional, every time. We are committed to creating a safe environment where you feel heard, valued for the work you do, able to grow and learn, and make a difference to every person you touch.

POSITION SUMMARY

Reporting to the Client Services Manager, the Care Team Lead oversees safe, efficient delivery of community support services, including staff leadership, client care coordination, and quality/risk management. This role directly supervises PSW Attendants, leads care planning and assessments, and ensures exceptional client-centered service in alignment with regulatory and organizational standards.

SPECIFIC ACCOUNTABILITIES

Client & Care Management

  • Leads intake, assessment, service planning, goal planning (incl. ACP), and safe discharge.
  • Conducts annual RAI-CHA and home risk assessments; maintains biannual reassessments as well as ongoing changes to interventions and care plans.
  • Facilitates weekly client/attendant support visits; monitors service quality and changing needs.
  • Manages annual service agreements and care documentation.
  • Supports system navigation and quality aging-in-place outcomes.

Team Leadership & Labour Relations

  • Facilitates quarterly Attendant team meetings and monthly/bi-monthly 1:1s (community & head office).
  • Monitors dashboards & performance indicators; leads performance conversations and coaching.
  • Participates and leads union meetings, grievances, and performance case resolution. Maintains knowledge of collective agreements.
  • Supports RTW / modified work planning with HR and supports the health and safety practices of the workplaces in different environments (office, community, car..)
  • Recruits, orients, evaluates, and mentors Attendants and ensures compliance with policy/training.

Quality, Risk & Operations

  • Audits documentation, monitors service standards, and contributes to QIP and workplan initiatives.
  • Regularly updates and maintains care plans of all clients and consumers.
  • Investigates incidents and safety events; mitigates risk and ensures safe work practices.
  • Participates in meetings, operational reviews and program improvement discussions.
  • Participates in on-call rotation and escalates critical client/staff issues appropriately.
  • Prepares reports/statistical data as required.

QUALIFICATIONS

  • Post-secondary education in health or social services; 3–5 years supervisory experience (unionized healthcare preferred).
  • Strong knowledge of PSW scope of practice and community care models.
  • Experience with care planning, case management, and InterRAI-CHA (asset).
  • Advanced scheduling / AlayaCare experience.
  • Strong communication, coaching, digital literacy, and ability to manage sensitive situations.
  • Valid driver's license and reliable vehicle.

WORK ENVIRONMENT

§ Special Equipment – office phones, computers, laptops, printers, photocopier, cellphone and other office equipment,

§ Sitting, standing, walking, moderate to heavy lifting up to 50 lbs

§ Smoking is not permitted in the office areas. Smoking areas are designated according to the policy of the building.

§ Nucleus Independent Living has a scent-free environment policy.

SPECIAL CONDITIONS

  • A Criminal Record Check and credential verification will be conducted
  • Valid driver's license, and access to a reliable vehicle required.
  • Nucleus Independent Living has a scent-free environment policy.
  • Vaccination will be a condition of employment for new hires, except when impossible due to legitimate, established exceptions. The vaccine must be a two-dose COVID-19 vaccination series approved by Health Canada.

Nucleus is committed to ensuring that all employment practices are inclusive. As an organization, we are committed to providing and arranging accommodation for candidates upon request.