Contact Centre Representative

1 week ago

Vaughan, Ontario, Canada Wyse Meter Solutions Inc. Full time $40,000 - $60,000 per year

Wyse Meter Solutions Inc. provides turnkey submetering and utility expense management services to property managers, building owners and developers across Canada. Wyse is unique in its ability to provide energy consumption transparency and accountability to its customers.

Job Title:

Contact Centre Representative

Reports to:

Contact Centre Supervisor

POSITION SUMMARY

The Contact Centre Representative (CCR) is responsible for handling customer service inquiries, offering support and first-contact resolution while ensuring a high level of quality and customer experience is met.

KEY RESPONSIBILITIES

  • Handle customer contacts via phone and email or any other channel as required.
  • Identify customers' needs and providing solutions.
  • Record all customer interactions within a customer database.
  • Strive for customer inquiry to be resolved at

first-contact

; where needed identify and assign customer follow up to appropriate next level.
- Processing form submissions and completing required data entry with high level of quality.
- Utilize Contact Centre scripts and knowledge bases when interacting with customers to ensure consistency in support provided.
- Take initiative to highlight improvement opportunities identified through customer interactions and feedback.
- Other duties as assigned.

REQUIRED EDUCATION & QUALIFICATIONS

  • Minimum of 1 year Contact Centre or customer service experience required.
  • Utilities or telecommunication industry preferred.
  • Effective verbal and written communication skills.
  • Self-motivated with the ability to learn quickly.
  • Able to adapt quickly in a fast-paced environment.

OTHER COMPETENCIES

  • Driving for results

  • highly motivated and works well under pressure; able to adapt to a complex and vastly changing environment.

  • Active learning

  • seeking and leveraging opportunities to gain new skills, knowledge, and experiences; quickly assimilating and applying new information and skills to enhance results.

  • Interpersonal skills

  • can create and maintain key partnerships between internal departments.

DIRECT REPORTS

  • None

WORKING CONDITIONS

  • Manual dexterity required to use desktop computer and peripherals.
  • Overtime as required.

Wyse welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

While we value diversity and welcome applications from qualified candidates, please understand that we cannot provide assistance with LMIA-related matters.

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