Clinical Specialist

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands – Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron – we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Toronto, Canada

Clinical Specialist – Eastern Canada
Create and execute a strategic territory business plan designed to meet and exceed 100% to quota annually through surgical / hospital & clinical (AuD) selling. Manage territory-based business growth under the direction of the Regional Manager by initiating, supporting and selling to strategic Cochlear Implanting centers and assisting in developing pathways for patients to access therapy in order to maintain and grow existing sales base. Pursue new business opportunities through strategically planned sales activities and market analysis.

Responsibilities:
Sales Responsibilities:
Analyze the Market, Business Planning Achieve Results

• Develop, implement and deliver strategic territory level business plan to achieve or exceed sales targets / quota.
• Demonstrate ability to handle multiple and competing priorities.
• Analyze market to create and execute call plans to maximize maintenance and growth of the AB territory business including competitive accounts / customers.
• Identify issues that are affecting AB sales at both AuD centers and aligned Hospitals; develop and execute plans to overcome objections and demonstrate the ability to position AB's value proposition and competitive advantages.
• Use sales planning and reporting system as directed, to include but not limited: SFDC, pre-call planning, territory business plans, account business plans, customer business reviews, post-call and weekly reviews with line manager.
• Manage time appropriately to ensure maximum coverage within territory with a focus on adequate time spent on proactive sales activities to achieve optimal level of exposure and results.
• Understand hospital decision making / hierarchy and decision making responsibilities to maximize territory revenue.
• Work closely with the Regional Manager to fiscally manage the territory budget to maximize the impact and return on investment in the market.
• Accurately identify center needs and strategically leverage teams for assistance in execution as appropriate (BEA, E&T, Principal CS, etc.) to maximize impact in region through a thorough account by account planning process.
• Work closely with the BEA to appropriately identify volunteers and utilize the volunteer organization within the region in order to increase sales.
• Work directly with schools and educational programs within the region if the activities will positively affect sales.
• Collaborate with Education and Training to develop advanced training events when it meets the strategic need of the territory and region.
• Provide related CI education to referral sources within the territory and region.
• Plan, implement and deliver effective sales / product presentations to customers, defining objectives and measuring success.
• Probe to understand and confirm customers' needs, handle objections, and gain commitment by customers on actions to drive revenue growth and maximize profitability.
• Respond to customer requests and resolve complaints in a prompt and effective manner.

Clinical Selling:

• Provide on-site clinical support in and during surgery.
• Provide on-site clinical support for patient fitting and device programming at cochlear implant centers. Provide support on other clinical issues involving cochlear implants, such as candidacy criteria, assessment procedures, difficult case management including integrity testing, and clinical studies, seeking input from appropriate personnel at home office or other field teams to accomplish these activities.
• Effectively train customers on the theory, features and use of AB systems by incorporating key messages and positioning as appropriate.
• Participate in the AOC program by demonstrating the ability to:
• Troubleshoot all AB products
• Use AB's TeleCare program
• Document all reports using AB's corporate issue tracking system within the required 4-day reporting guideline.
• Other duties as assigned.

Travelling Requirement:
up to 50%

More about you:

• Masters or AuD. degree in Audiology (or related profession)
• Certificate of Clinical Competence in Audiology or ABA Certified preferred
• One to three years of clinical audiology experience with both adult and pediatric patients with cochlear implants preferred
• Prior sales experience preferred
• Knowledge of electrophysiological testing with implants (ESRT, Neural Response Measurement) preferred
• Experience fitting and troubleshooting patient's external equipment and software issues preferred

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Don't meet all the criteria? If you're willing to go all in and learn we'd love to hear from you

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact

What we offer:

• Exciting and challenging work environment
• Collaborative culture
• Opportunities for continuous self-improvement
• A company that values diversity and inclusion
• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
• Mentorship program and career development plans

Sonova Canada is now a certified Great Place to Work May 2024- May 2025.

How we work:
At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.