IT Services Specialist L2

7 days ago

London, Ontario, Canada ManagePoint Technologies Inc Full time $60,000 - $90,000 per year

About the role

In this position you will be an escalation point on the ManagePoint team and responsible for deploying IT projects while reporting directly to the owner. This position will give you the ability to improve and strengthen on your skills and experience while also having direct input into projects, budgeting, and planning for ManagePoint and/ or our clients.

What you'll do

You will be responsible for handling calls to the Service Desk on occasion and acting as an escalation point, triaging client issues or questions, and resolving or escalating them to L3 as required. You will also participate in IT Solution Architecture and Design as well as Quoting these solutions as IT Projects. You will also assist in the staging, configuration, deployment, and support of these Projects. The successful candidate will also get to explore the field through on-site visits or service calls to client sites and assist in project implementation and rollouts such as new IT infrastructure builds, process improvement or implementation, security and surveillance projects, and on occasion assist with IT budgeting for ManagePoint and/ or our clients on a regular and recurring basis. We are growing steadily which is the driving force behind the addition of this role and look to create an environment for all who choose to work here to feel included and rewarded for their contributions as well as grow with the company.

Qualifications

  • 2-4 years experience working in the IT Industry or IT Service Provider
  • Ability to prioritize and resolve IT problems quickly and efficiently
  • Install/ Support/ Maintain PCs and peripheral devices
  • Windows, Linux, and Mac OS Knowledge
  • Proficient with Security such as Encryption and MFA
  • Strong Customer Service and Empathy skills
  • Demonstrated Communication Skills both Oral and Written
  • Strong understanding of Active Directory and Group Policy
  • Familiar with additional Server roles such as DNS, DHCP, File & Print Server, Radius/ NPS
  • Strong understanding of VMware
  • Understanding of Networks (Wired and Wireless)
  • Proficient with Microsoft Office, SharePoint, OneDrive, and Teams
  • G License and access to reliable transportation
  • Participate in Weekly On Call Rotation

Additional Qualifications/ Nice to have

  • Microsoft Certifications
  • Understanding of Routing Protocols
  • Firewall best practices and troubleshooting
  • Linux OS such as Ubuntu, Redhat, CentOS
  • CCNA or CCNP capable
  • VoIP technology and use cases
  • Database Creation, Management, Scripting
  • Project Management fundamentals

  • IT Services Specialist L2

    7 days ago

    London, Ontario, Canada ManagePoint Technologies Inc Full time $60,000 - $80,000 per year

    About ManagePoint Technologies IncManagePoint Technologies was founded on the principal of using Technology to enable businesses to do what they are best at. We strive to provide services which aide businesses in doing what they do best, with solutions tailored to your business' needs.ManagePoint Technologies focuses on the intersection between technology...

  • Customer Service Specialist

    1 week ago

    London, Ontario, Canada f6c82eb1-767c-4d4d-a2f9-590b801ec82e Full time $40,000 - $50,000 per year

    Voyago is hiring a part-time temporary Customer Service Specialists with the possibility of extension for our Logistics Centre in London, Ontario.Your RoleReporting to the Call Centre Supervisor, you are responsible for receiving calls and booking trips accurately and efficiently for our non-emergency Patient Transfer Division. You must also provide a high...

  • Customer Service Specialist

    1 week ago

    London, Ontario, Canada Transdev Ontario Manitoba Full time $20,000 - $50,000 per year

    Voyago is hiring a part-time temporary Customer Service Specialists with the possibility of extension for our Logistics Centre in London, Ontario.Your RoleReporting to the Call Centre Supervisor, you are responsible for receiving calls and booking trips accurately and efficiently for our non-emergency Patient Transfer Division. You must also provide a high...

  • Customer Service Specialist

    1 week ago

    London, Ontario, Canada a705ccaa-3d83-424c-83a3-1629db98dd02 Full time $21,500 - $27,500 per year

    Company DescriptionVialto Partners is a market leader in global mobility services. Our purpose is to 'Connect the world'. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.Our teams help companies streamline and effectively manage their global mobility programs in a...

  • Customer Service Specialist

    1 week ago

    London, Ontario, Canada The Canada Life Assurance Company Full time $47,400 - $71,100

    Permanent Full Time -Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types.  In this role you'll contribute to the effective record-keeping and reporting for GRS customers.  You must become proficient with the...

  • Customer Service Specialist

    6 days ago

    London, Ontario, Canada Canada Life Full time $42,000 - $63,000 per year

    Permanent Full TimeGroup Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types. In this role you'll contribute to the effective record-keeping and reporting for GRS customers. You must become proficient with the Group...

  • Transport Specialist

    1 week ago

    London, Ontario, Canada Aliaxis Full time $60,000 - $90,000 per year

    Transport SpecialistIPEX is a leading thermoplastics piping solutions provider with a strong presence across North America. We deliver high-quality products and services while fostering a culture of innovation, excellence, and sustainability. As we continue to transform our operations, we are looking for a Transport Specialist to join our team and help...

  • Mobile Mortgage Specialist

    7 days ago

    London, Ontario, Canada DUCA Credit Union Ltd. Full time $90,000 - $120,000 per year

    Why DUCA?We're a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve.We...

  • Ability Management Specialist, Occupational Health

    1 week ago

    London, Ontario, Canada St. Joseph's Health Care London Full time $104,000 per year

    Posting # [ Non-Union ]Ability Management Specialist, Occupational Health & Safety Services - 1 positionOccupational Health & Safety ServicesSt. Joseph's Hospital - London, ONFull TimeSalary Range: $ $52.87 /hourJoin our team. We have a great team working together to maintain and enhance the health and safety, and prevent injury and illness, for every...

  • Shredding Specialist

    2 weeks ago

    London, Ontario, Canada Stericycle Full time $76,000 - $96,000 per year

    About Us: Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of...