Senior Manager, Regional Agency Operations

21 hours ago

Toronto, Ontario, Canada Wee Watch Licensed Home Child Care Full time

Company Overview

For over 40 years, Wee Watch has been a trusted leader in licensed home childcare across Ontario, providing high-quality, nurturing, and educational environments for thousands of children. We partner with dedicated home childcare Providers to deliver high quality childcare across Ontario. We are seeking an experienced people manager to lead and support our team of Agency Supervisors in multiple regions.

Summary

The Senior Manager plays a critical leadership role in ensuring operational excellence, regulatory compliance, and consistency across multiple Wee Watch agencies. You will directly oversee a team of Agency Supervisors, guiding and supporting them in achieving performance, quality, and compliance goals while fostering a culture of accountability, collaboration, and continuous improvement. You will be instrumental in coaching and assisting Supervisors in building accountable and productive teams and operating their agencies to meet and exceed standards. You will also have oversight of a team of placement coordinators. This is an excellent opportunity for a seasoned leader who thrives on building strong teams, managing risk, and driving operational success. Childcare Industry experience is an asset but not a requirement.

Responsibilities

  • Lead, coach, and develop a team of Agency Supervisors, marketing staff and placement coordinators across multiple agencies
  • Manage the recruitment, onboarding, performance management, and, where necessary, progressive discipline of Supervisors and Placement Coordinators
  • Support Supervisors with staffing and performance management of Home Visitors and their agency staff
  • Oversee day-to-day operations to ensure consistency, efficiency, and quality of childcare services delivered
  • Ensure all agencies operate in full compliance with the Child Care and Early Years Act (CCEYA), licensing requirements, and Wee Watch policies
  • Identify and mitigate operational and regulatory risks, and oversee responses to incidents, audits, and compliance reviews
  • Support agencies during audits and inspections; oversee incident reporting, investigations, and corrective action plans and address escalated parent concerns and ensure timely resolution
  • Identify opportunities for process improvements and implement best practices across all agencies
  • Maintain accurate documentation and reporting as required by Wee Watch and the Ministry of Education and ensure that all agency financial and grant reporting is accurate and delivered by deadlines

Qualifications

  • An experienced leader with minimum of 
    5 years
     of progressive people management experience, including at least 2 years managing supervisors or managers
  • Bachelor's degree
  • ECE or proven experience with licensing compliance and regulatory frameworks (e.g., CCEYA) is an asset
  • Must be able to travel regularly to sites across Ontario (Mississauga, Durham, St. Catherine's, London)

Competencies

  • You're a confident decision-maker with sound judgment and a strategic mindset
  • You're a collaborative, compassionate leader who values accountability, communication, and teamwork
  • You are tech-savvy, organized, and comfortable managing across multiple sites and teams

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