Power Systems Applications Engineer

Job Description:

Overview:

Responsible for advanced Power Systems Application software development and successful delivery of assigned functions to meet corporate project/product commitments. The responsibilities include: working with Electric Utilities or ISOs (Independent System Operators) and Transmission System Operators (TSOs) on functional software specifications, designing, coding, testing, integration, application tuning and delivery.

In this role, you will:

• Ensure customers' success by fostering a balanced relationship that benefits both GE and the customer with the goal of producing the highest level of customer support and satisfaction.
• Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues.
• Engage with customers on day-to-day issues; organize customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols. En-sure solution does solve the customer's issue.
• Mentors staff in troubleshooting and analysis methods
• Knowledge transfer – write user/technical documentation and case notes. Act as a technical resource for staff
• Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team
• Analyse and troubleshoot issues involving all aspects of GE solutions, including but not limited to user interface, network and communication connectivity and performance, interoperability, data collection/storage, visualization, analytics, associated control systems and interfaces to enterprise systems.
• Own and manage personal caseload and perform case follow-up.
• Troubleshoot and identify product problems for presentation to engineering for resolution or disseminates appropriate information necessary to correct issues.
• Adhere to all Quality processes. Ability to be part of an on-call rotation for after business hour customer calls.
• Ability to travel to customer sites.

Education:

Master's or bachelor's degree in electrical engineering.

preferred: Master's in electrical engineering specialized in Power System Applications (PSA)

Skills Required:

• Proficient in Electric Transmission EMS / SCADA /Implementation
• Preferable hands-on experience of implementing GE Reliance (XA21) EMS/SCADA or any equivalent SCADA from Siemens, OSI, ABB, Schneider etc.
• Good knowledge of Electric SCADA applications/Power DMS/TMS
• Experience doing data modelling.
• 5+ years of work experience in customizing and delivering Network or Transmission Application preferably Reliance.
• 5 years of experience with LINUX and Windows Operating Systems
• 5 years of experience with C, Java & Oracle Database
• SQL, shell scripting, ability to read and interpret logs & debug files
• Installation of Operating system patches and other 3rd Party Software such as Oracle, NetApp etc.
• System configuration and Hands on Experience in GitHub and ClearCase
• 5 years experience on Realtime or Mission Critical Systems
• Must have experience in picking up and installing fixes on live customer systems
• Proven track record of problem analysis, identification and resolution
• Strong troubleshooting & debugging skills
• Good communication skills (verbal and written)
• MS office applications (Word, PowerPoint, Excel) and MS Outlook competency
• Reliance (Formerly known as XA/21) experience
• Object-Oriented programming techniques, Oracle, and/or system administration, is a plus
• Reliance grid apps domain
• Database SQL/PLSQL
• Test Management / Exposure to automated testing.

Experience Required: 8 years

Job Type: Fixed term contract

Contract length: 6-12 months

Pay: From $45.00 per hour

Expected hours: No more than 40 per week

Application question(s):

• Do you have PRO B Clearance or eligible to apply?
• Do you have hands-on experience of implementing GE Reliance (XA21) EMS/SCADA or any equivalent SCADA from Siemens, OSI, ABB, Schneider etc.?
• Do you have knowledge of Electric SCADA applications/Power DMS/TMS?

Experience:

• LINUX and Windows OS: 5 years (preferred)
• C, Java & Oracle Database: 5 years (preferred)
• Realtime or Mission Critical Systems: 5 years (preferred)

Work Location: Hybrid remote in Toronto, ON M4T 1W1