Business Development Specialist

23 hours ago

Edmonton, Alberta, Canada NightRider LEDs Inc. Full time $50,000 - $80,000 per year

About Us:

At NightRider LEDS, we don't just sell lighting — we deliver performance, affordability, and trust to our dealers. We are a premium brand at an affordable price. We're proud to provide Industrial Grade Tough, Individually Tailored Lighting Solutions for professionals across industries. With a strong foundation and a history of supporting our dealers in heavy equipment, logging and agriculture niches, we know our customers' needs — and how to exceed them.

We live by our values:

We Win When Our Dealers Win

Be Passionate About Delivering Our Best Products

Provide the Right Solutions That Set Our Dealers Up for Success

Together, as One NightRider Nation — We Own the Night

Are you ready to be part of something brighter?

About the Role:

As a Sales Representative at NightRider LEDS, you'll be a critical first point of contact for our valued dealers and customers. This role blends customer service excellence, sales strategy, product knowledge, and administrative precision, all rooted in our dealer-first culture. You'll work collaboratively with our management team and colleagues to champion dealer success, growth, and satisfaction — because when our dealers win, so do we.

Key Responsibilities:

  • Deliver exceptional service by being the first point of contact via phone, email, and dealer support queue.
  • Promote and demonstrate NightRider's values and team culture.
  • Proactively support and educate dealers about our product lineup, promotions, and solutions.
  • Accurately process all incoming orders within 1 hour of receipt, following dealer instructions and company procedures.
  • Anticipate customer needs and provide solution-based recommendations and upsell opportunities.
  • Own the resolution of dealer inquiries, return requests (RGA), and concerns within your scope of authority, while escalating when needed.
  • Maintain accurate and timely CRM data—contacts, tasks, and opportunities.
  • Follow up on all active promotions and facilitate participation through strategic outreach.
  • Coordinate trade show logistics and lead generation activities.
  • Report on industry trends, dealer feedback, and competitor insights to the management team.
  • Support the team in office/warehouse inventory management and ordering of supplies.
  • Participate in continuous training and improvement programs.
  • Assist in operational functions such as backorders, product releases, stock transfers, and showroom upkeep.

What You Bring:

  • A positive, team-oriented mindset with the flexibility to adapt to change.
  • Excellent communication skills — both verbal and written.
  • Abilities in multitasking, prioritization, and organizational time management.
  • A customer-centric, solutions-focused approach with unwavering attention to detail.
  • Experience with CRM systems (e.g., Salesforce or HubSpot preferred).
  • Comfortable using Microsoft Excel, Teams, SharePoint; bonus if familiar with order/inventory systems.
  • Strong problem-solving mindset with a continuous improvement lens.
  • Previous experience in sales, customer support, or dealer relations (automotive, electronics, or B2B experience a plus).

Why Join NightRider LEDS?

  • Competitive salary + performance incentives
  • Supportive and flexible workplace culture
  • Opportunity to grow as part of a rapidly expanding leader in LED lighting
  • Work alongside passionate people who love what they do.
  • Help shape the future of dealer and customer relationships.
  • Be part of a team that owns the night — together.

Ready to Light Up Your Career?

Apply today We can't wait to meet someone as passionate about performance and solutions as we are.

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