Contracts Specialist

Job Type: Full-Time

Role Type/length of contract: Permanent

Reports to: VP, Finance & AI RevOps

Job Location: Toronto, Canada

About us:

ACTO is an Intelligent Field Excellence (IFE) platform built for life sciences that improves field and HCP interactions with unified agentic AI. ACTO helps Sales, Marketing, and Medical teams improve customer engagement and brand performance by turning field professionals into "Masters of the Message" that engage HCPs and their support teams with authority and impact. ACTO partners with biopharma companies to ensure field professionals are always competent, confident, and credible, delivering the right message to HCPs, while providing senior leaders and frontline managers with the insight they need to drive continuous field force effectiveness. As a validated platform compliant with FDA 21 CFR Part 11 and SOC 2 Type II certified, ACTO is the trusted partner for intelligent field excellence in the life sciences industry. For more information, visit ).

Role Summary:

As a Contract Specialist, you'll play a key role in supporting our enterprise sales efforts by balancing the need for speed to execution with the accuracy and diligence in getting deals over the line. Using AI technology, you'll streamline the contracting process while keeping a high level of quality. If you thrive in a collaborative environment and are motivated by the opportunity to make an impact across Sales, Legal, and Finance, this role offers exceptional potential for professional growth.

In this role, you will be responsible for:
• Owning the review of customer MSAs, Order Forms, and Statements of Work, ensuring accuracy, alignment with business terms, and consistent with company standards

• Using our contract playbook to guide reviews, quickly identifying acceptable deviations while flagging risks that need input from Legal team
• Accelerating deal cycles by balancing speed and precision at critical moments during the sales cycle
• Taking ownership of tracking MSA terms and expiration dates, keeping renewals on track while minimizing business risks
• Partnering closely with Sales to optimize and streamline the contracting process
• Maintaining data hygiene in Salesforce, ensuring accurate tracking of contract data, including signed Order Forms, SOWs, and MSA status
• Partnering with Legal and Finance teams to resolve issues and continuously improve templates and playbooks
• Applying AI and other technology to daily operations, increasing efficiency in the contracting process

To be successful in this role, you'll need:

• 2–5 years of experience as a Contracts Specialist, Contract Administrator, Paralegal, or in a similar role within a B2B SaaS or technology company
• Familiarity with common SaaS contracting issues such as liability caps, indemnities, data security, SLAs, and governing law
• Awareness of emerging terms and conditions related to the use of AI, including customer concerns around data usage, intellectual property, and responsible AI practices
• Strong attention to detail with the ability to balance speed, accuracy, and risk management
• Excellent organizational skills and ability to manage multiple contracts and deadlines
• Clear, concise communication skills with the ability to partner effectively across Sales, Legal, and Finance teams
• Excellent command of the English language, both spoken and written
• Practical experience, and an enthusiasm for using AI-driven tools to accelerate contract review, streamline workflows, and enhance accuracy
• A collaborative mindset with the flexibility to work in a fast-paced, scaling environment

What you'll enjoy about ACTO:

• Industry leading, multiple award-winning technology
• Competitive compensation package
• Being part of a mission driven organization with the ability to drive solutions that focus on improving patient outcomes
• Results-driven and collaborative culture
• Remote work with opportunities for in-person collaboration
• Company MacBook
• Budget for work-from-home set-up
• Monthly work-from-home allowance
• Flex hours (overlapping with our core hours)
• Participation in group benefits plan
• Flexible PTO

At ACTO we believe diverse and inclusive teams perform better. We are an equal opportunity employer and are committed to working with applicants requesting accommodations during our interview process.

We may use AI-powered tools during parts of our hiring process to help review applications and support candidate communication. These tools are designed to assist our team, but all final hiring decisions are made by human recruiters and hiring managers. If you have any questions or concerns about this process, please let us know.

We thank everyone for their interest in ACTO, only those applicants that have been selected for an interview will be contacted.