Supervisor

Work Location

About Nova Cannabis
Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices.

About the Role
Based out of our Value Buds Old Canmore location in Canmore, Alberta we are looking for experienced Supervisors who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they'll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We're looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

Role and responsibilities include, but are not limited to:

Customer Offering

• Deliver exemplary customer service
• Greet customers when they enter the store and take customer to product when required
• Generate sales by educating, advising and suggesting products to every customer
• Maintain a high level of service and product knowledge
• Resolve customer complaints regarding sales and service in absence of management; ensure management is informed of all customer complaints
• Accountable for product rollouts and product launches in partnership with management
• Understand and utilize local market tends in partnership with management
• Evaluate programs and promotions for effectiveness and offer recommendations to management
• Assist customer from store and/or offer car service when appropriate
• Create a culture that has a passion for Cannabis

Day to Day Operations

• Meet or exceed department financial targets through partnership with management
• Ensure location follows merchandising and pricing guidelines
• Assist in all operational duties in partnership with management
• Ensure store is presentable and relay any maintenance issues to management
• Manage communication (mail, email, voicemail) in absence of management
• Manage ordering and receiving in partnership with management
• Actively aim to increase and share product knowledge
• Maintain inventory levels in partnership with management
• Attend OHS, LP meetings and training sessions as required
• Stock shelves and cooler with product
• Set daily tasks for the store in absence of management
• Review flyers, upcoming event and promotions; execute appropriately
• Participate in routine store maintenance and cleaning
• Stay up to with industry legislation, trends and new products Other tasks as assigned

Regulatory Adherence

• Ensure that OHS, LP, CannSell and other regulatory requirements and procedures are implemented and adhered to
• Maintain First-Aid, LP and OHS Training
• Maintain CannSell Certification
• Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
• Support and promote Nova Cannabis's and applicable provincial social responsibilities programs (AGCO, AGLC, etc.) 
• Adheres to all Nova policies, with a focus on Social Responsibility

Experience and Qualifications

• Minimum, 1-year supervisory experience (preferred)
• Minimum, 2-years of customer service experience
• Minimum, 2-years of retail and/or hospitality experience
• Cannabis, liquor or healthcare experience is preferred
• High School Diploma or equivalent
• Valid Applicable Cannabis Certifications (CannSell certification/ SellSafe / Qualified Cannabis Worker Certificate (QCW), etc.)
• First-Aid Certificate is considered an asset
• Must complete and pass a Criminal Record Check
• Working knowledge of regulations as it pertains to selling cannabis in Ontario

Personal Characteristics and Requirements

• Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
• Ability to think on your feet and creatively problem solve
• Open-minded and constantly identifying ways to improve
• Passionate about creating a positive, memorable, and tailored experience for every customer
• Excellent communication skills (written and verbal) and a professional demeanor
• Team player who is passionate about supporting the overall success of the business
• Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
• Responsible and reliable
• Must be 19 years of age or older
• Must have reliable transportation to commute to/from work

Thanks for considering a position with us Cheers

We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.

Our Commitment to Diversity & Inclusion:
Nova is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, Nova encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.