Consultant, Physical Security Operations

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You'll Be Doing

Working as part of the Enterprise Physical Security team within Corporate Security, this position will support the delivery of its overall mandate by supporting the Physical Security Operations program. The Consultant, Physical Security Operations is strengthening relationships with internal/external stakeholders, maintaining the highest level of safety, security and hospitality to CIBC employees, clients, and guests.

The position will contribute strongly to the strategy of the enterprise physical security program by understanding and exceeding the needs of CIBC employees, clients, and guests by demonstrating the upmost level of communication, professionalism, organic enthusiasm, attitude, and a genuine passion for creating a memorable experience for CIBC employees, clients, and guests.

How You'll Succeed

• Program Management – Management of the lobby ambassador program to ensure CIBC employees, clients, and guests have a positive and efficient experience.
• Program Development - Accountable for the development and establishment of various physical security standards and procedures across the enterprise. Develop and maintain a continuous improvement mechanism for existing programs and review and assess emerging trends and strategies for suitability.
• Relationship Management - Liaise with internal and external stakeholders to support CIBC's physical security efforts. This will include establishing lines of communication and a network of professional relationships.

Who You Are

• You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
• You can demonstrate experience in leading the day-to-day operational needs of the physical security program inclusive of oversight of employee compliance with CIBC's standards, assist management in scheduling, training, evaluating, motivating and coaching team members. You have extensive experience in a customer service role, preferably in hospitality, who is a resourceful team player whose integrity will build strong and trusting relationships. You are an outgoing , customer-service focused, with a high sense of urgency and ability to work under pressure.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You give meaning to information. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way, through both senior level report writing and presentations.
• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

• Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

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- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
- We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 30th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Building Trust, Communication, Critical Thinking, Customer Service, External Stakeholders, Physical Security, Physical Security Operations, Professional Etiquette, Relationship Building, Relationship Management, Taking Initiative, Team Player, Teamwork