Bilingual Plan Member Enrolment Administrator

7 days ago

Winnipeg, Manitoba, Canada Johnston Group Full time $60,000 - $90,000 per year

Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada's #1 employee benefits plan for small businesses. JG is a platinum member of Canada's Best Managed Companies and was named one of Manitoba's Top Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.

As a member of our team, you will be responsible for the plan administration for our Maximum Benefit clients. You will provide exceptional customer service to both our internal clients and external Maximum Benefit plan administrator clients through phone and/or email communication in both English and French.

The plan administration duties will include the addition and maintenance of employee/dependent enrolment information on our benefit systems. In addition, you will also be responsible for processing new employee enrolments, changing and updating existing employee information, employee terminations, extension of benefit requests, and weekly and monthly reporting on our benefit systems.

  • Hybrid working model based out of our Winnipeg, MB office, with three days in-office per week.

Qualifications:

  • Outstanding verbal and written communication skills, ability to effectively convey information and build relationships with fluency in English and French
  • Excellent communication skills (verbal and written), with a strong focus on customer service
  • High level of attention to detail and accuracy
  • Critical thinking skills
  • Effective time management with strong multi-tasking skills
  • Well-developed problem solving and analytical skills
  • Ability to handle high volumes and competing priorities
  • Ability to work independently, as well as part of the team
  • Ability to always maintain confidentiality
  • Three to five (3 to 5) years' experience working with group insurance benefits is preferred
  • Proficient using Microsoft Office, including Excel and Word

The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.

JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at or by phone

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