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Regional Manager

2 weeks ago

Toronto, Ontario, Canada Whizz Full time $90,000 - $120,000 per year

Position: Regional Manager (Canada)

Location: Greater Toronto Area

Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Regional Manager to join our team in Greater Toronto Area.

In this role, you will oversee customer service, inventory and operational tasks, while ensuring that the store operates seamlessly.

Your dedication will be rewarded with a competitive salary, along with performance-based bonuses.

Join Whizz today and help us make transportation solutions faster, smoother, and more innovative

Key Responsibilities:

Launch & Setup

  • Help build out the first Whizz Toronto location.
  • Establish and manage vendor/utility accounts and other administrative needs.
  • Handle logistics for inventory, store readiness, and operational setup.

Team Management

  • Assist in interview, and hire processes for local office(s) and key roles.
  • Oversee onboarding, training, and scheduling of the team.
  • Supervise day-to-day performance across mechanics, customer service, and inventory functions.

Operations & Customer Service

  • Maintain accurate inventory and coordinate replenishment with the Operations & Logistics team.
  • Ensure the store is clean, organized, and compliant with safety standards.
  • Oversee customer onboarding, account setup, payments, and bike delivery.
  • Manage customer relationships, supporting both new and existing riders with repairs, upselling, and account management.

Sales & Growth

  • Drive sales performance and ensure the location meets subscription targets.
  • Build and maintain Whizz's reputation through excellent service and strong customer reviews.
  • Organize and oversee promotional events, seasonal offers, and product launches.
  • Assist in developing local community and vendor partnerships to accelerate growth.

Reporting & Communication

  • Provide regular updates and reports on sales, operations, and inventory to HQ.
  • Flag local challenges and propose solutions proactively.

Requirements:

  • Minimum of 3 years of experience in a similar role within retail, auto repair shops, consumer services, hospitality, vehicle maintenance facilities, or other fast-paced operational environments.
  • Problem-solving and communication skills to address operational, customer, and team-related issues promptly and professionally.
  • Ability to multitask, work under pressure, and maintain a customer-first mindset.
  • Basic technical understanding of bike mechanics, auto repair processes, or similar industries (preferred, but not required).
  • Experience in ERP/CRM systems, and performance metrics reporting.