Manager, CRM

Company Overview
Avenue Living Residential is Western Canada's fastest-growing private rental properties operator, with an expanding presence in Alberta, Saskatchewan, and Manitoba.

We believe in bringing people together and building relationships, we are proud of every day. Our core values guide our actions, and our people bring our mission to life. We are committed to providing safe and welcoming accommodations while being responsive to our resident's needs with efficient execution.

Our operations teams work together to deliver both quality and value to our residents as we pride ourselves in creating communities that are safe and comfortable place to call home.

What We Are About
At Avenue Living Residential, we ensure our team members are provided with a place to develop careers that are challenging and rewarding so everyone can realize their full potential. We know our people are our biggest brand ambassadors and create our culture. We believe when we take care of our team members, they can then extend that Duty of Care to our residents and business partners.

We look for team members who are collaborative, creative, and In It Together. Individuals who are accountable, consistent, resourceful, and responsive. Those who can take initiative, seek feedback and demonstrate grit in overcoming challenges and adapting to change.

Green Is More Than Just Our Colour
If you are wondering if the grass is greener here at Avenue Living Residential, you can take comfort in knowing that through our common purpose we build relationships we are proud of every day.

By focusing on leadership excellence, employee engagement, and quality service- combined with a continuous improvement mindset, we give you the green light to create meaningful connections and memorable experiences. Fostering a positive environment where people feel energized and empowered to have sustainable results

In addition to our team members, we also want our planet to thrive. Avenue Living Residential is committed to a green future by enhancing our properties with features such as environmentally friendly water management procedures, improved heating and cooling systems, solar panels, and upgraded air filtration technology

WHAT WILL YOU DO?

• Oversee CRM platforms and related tools, including move-ins, renewals, applications, ChatIQ, resident inquiries, work orders, and CRM app performance.
• Lead the implementation of new technology solutions that streamline operations and enhance the resident experience.
• Ensure system integrity, functionality, and alignment with business objectives.
• Work with FP&A on reporting and dashboards for key revenue KPIs, including occupancy forecasts, leasing and renewal goals, retention, application-to-collection metrics, and balanced scorecards.
• Provide clear, actionable insights and recommendations that support revenue growth and operational efficiency.
• Identify opportunities to automate and simplify workflows across leasing, renewals, and resident communications.
• Partner with cross-functional teams to ensure systems effectively support both field operations and customer engagement.
• Continuously evaluate and refine processes to improve speed, accuracy, and scalability.
• Other duties as assigned.

WHAT WILL YOU NEED?

• Post-secondary degree in Business Administration, Information Systems, Data Analytics, or a related field.
• Additional training or certification in CRM systems, project management, data analytics, or process improvement (e.g., Salesforce, HubSpot, Lean Six Sigma, PMP) is considered an asset.
• 5+ years of experience in CRM management, business systems operations, revenue operations, or a related technical/analytical role.
• Demonstrated experience implementing or optimizing CRM platforms, preferably within a multi-site, customer-focused environment.
• Experience building and maintaining dashboards, metrics, and performance reporting to support operational and revenue goals.
• Proven track record in process automation, workflow optimization, and continuous improvement initiatives.
• Experience partnering with cross-functional teams such as Operations, Leasing, Finance, and Customer Experience.
• Experience working in property management, real estate, SaaS, or another high-volume, service-driven environment is an asset.

WHAT DO WE OFFER?
We live and breathe our core values.  We go the extra mile.  We're honest. We always have each other's back. We have tons of integrity. And we always own it and adapt – no matter the challenge.

With the support to do things differently, grow personally and professionally and bring your whole self to work, there's no limit to the impact you can make.

We provide a competitive compensation package comprised of a group benefits plan, GRSP Matching Program, and discretionary bonus program for select roles. In addition, Avenue Living also offers an Employee Referral Program that rewards active employees for successful referrals.

An employee centric culture with a generous award and recognition program, discounted monthly rent in Avenue Living Communities' properties, and an employee discount and savings program through industry partnerships and Perkopolis.

We are committed to a strong safe work environment.

What makes us different makes us stronger. We want Avenue Living to be a great place to work for everyone; where people feel safe, included, inspired, trusted and supported so they can be, and bring, their best.

We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics.

We are committed to ensuring our workplace is fair, equitable and free of discrimination and harassment.