Pega Product Owner

14 hours ago

Toronto, Ontario, Canada AceStack Full time US$120,000 - US$180,000 per year

Job Title: Pega – Product Owner / Service Delivery Lead (Banking Domain)

Location:
Toronto, ON
—
Onsite

Duration:
6-12 Months Contract

Experience Required:
12–18 Years

Must be Banking Experience

Role Overview

We are seeking a highly seasoned
Pega Product Owner / Service Delivery Lead
to drive product strategy, execution, and operational excellence across enterprise Pega platforms. The ideal candidate brings deep expertise in
Pega PRPC
, strong
product ownership leadership
, and hands-on experience managing
end-to-end service delivery
in large-scale, multi-stakeholder environments.

Key Responsibilities

Own and manage the product roadmap, backlog prioritization, and release planning for Pega applications

Translate business needs into epics, user stories, and acceptance criteria, ensuring clarity for development squads

Lead Agile ceremonies — sprint planning, backlog refinement, PI planning, and UAT coordination

Act as primary liaison between business stakeholders, developers, architects, QA, infrastructure, and support teams

Oversee operational performance of Pega applications — SLAs, incident management, change control, and enhancements

Govern vendor and managed services performance, ensuring timely and quality delivery

Drive continuous improvement using analytics, customer feedback, and retrospective insights

Maintain compliance, audit documentation, and risk mitigation for the platform and product releases

Provide executive-level reporting on roadmap progress, delivery risks, and KPI adherence

Required Skills / Experience

12–18 years of total IT experience
with
6+ years working in Pega PRPC ecosystem

Proven track record as
Product Owner, Service Delivery Lead, Technical Delivery Lead, or Platform Owner

Strong understanding of
Pega case lifecycle, rules, integrations, APIs, workflows, and data models

Hands-on experience working in
Agile / Scrum / SAFe
environments

Demonstrated ability to manage
platform delivery + operations
simultaneously

Deep experience managing
multi-vendor + globally distributed delivery teams

Excellent communication, stakeholder management, prioritization & decision-making skills

Preferred / Good-to-Have

Pega CSA / CSSA / LSA Certification

Agile certifications (CSPO / PSPO / SAFe POPM)

ITIL certification or strong understanding of IT service management

Domain exposure: BFSI, Insurance, Healthcare, Government, or Telecom

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