Delivery Driver + Member Services

3 days ago

Vancouver, British Columbia, Canada Fed Full time $40,000 - $80,000 per year

Are you passionate about providing outstanding service to customers? Are you looking to join a team of dedicated people who strive to be the best in the food and nutrition industry? Are you looking to be a part of a company that is highly value-oriented? Then Fed is the place for you

Fed is an early-stage nutrition startup based in Vancouver, BC. We are using cutting edge science and technology to tackle some of the biggest challenges in nutrition today. We are in search of a personable, empathetic, and responsible individual to join our growing team, as we prepare to launch our service. As our Member Services Representative, you'll be our main interface with our clients. You will work directly with other team members to improve our services and the member experience. You'll also have the opportunity to grow within the company as we plan to expand quickly to more cities.

Requirements:

- Interest in food and nutrition, user experience, tech, and people

- A class 5 drivers' license; responsible driver

- Excellent communication, interpersonal, teamwork, problem-solving, and decision-making skills.

- A digital native: comfortable with technology

- Great organization skills, detail oriented and an excellent problem solver

- Personable and friendly, able to multi-task and work in a team environment

Duties:

- Dealing with member support issues

- Lead efforts to get continuous feedback from members on services

- Report to Fed's core team about customer feedback

- Help implement changes to improve services

- Organize and deliver Fed products to members on an ongoing basis

- Maintain a strong ongoing relationship with members

- Respond to members' questions and comments on various channels

(phone, email, text, web)

- Contribute to Fed's Social Media presence

- Other duties as assigned

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