MLS and Systems Integration Coordinator

Position Summary

The MLS & Systems Integration Coordinator is the Association's in-house expert on all member-provided systems and serves as the primary liaison between the Niagara Association of REALTORS (NAR), its members, and its technology partners. This role is structured as an apprenticeship, working closely alongside the current MLS & Systems Integration Strategist to ensure a seamless transfer of knowledge, processes, and best practices.

As a key member of the Core Services Department, this role will gain expertise not only in MLS systems but also in member services systems, ensuring a fully integrated approach to supporting NAR's operations and member experience. By the end of the transition period, the Coordinator will take full ownership of NAR's MLS and member services systems, ensuring members receive timely, accurate, and professional support, and that NAR's systems remain reliable, policy-compliant, and strategically aligned with the Association's mission and vision.

Key Responsibilities

MLS & Systems Administration

• Administer and support all NAR member-provided systems, including systems such as PropTx, AgentBook, Matrix, REALM, SentriLock, GeoWarehouse, BrokerBay, WebForms, and future approved platforms.
• Learn and manage both MLS and member services systems to ensure full integration and continuity across Core Services.
• Process and maintain all MLS listing requests (interboards, listing revisions, policy-related amendments).
• Identify, audit, and escalate potential MLS system errors, rule breaches, and policy violations to the Professional Standards Manager for enforcement.
• Monitor and analyze system performance and user trends to proactively identify issues and recommend process or technology improvements.

Systems Integration & Vendor Liaison

• Serve as the primary contact between NAR and systems vendors, troubleshooting member issues, coordinating updates, and advocating for member needs.
• Support system rollouts, upgrades, and integrations, ensuring smooth adoption across the membership.
• Collaborate with the Executive Officer and Operations Manager on system selection, implementation plans, and communications.

Member Support & Resources

• Provide first-point resolution for member technical inquiries with professionalism and empathy.
• Maintain and share a clear directory of external helpdesk resources and escalation paths.
• Document frequent issues and solutions to build a searchable internal and member knowledge base.

Training & Education

• Develop, maintain, and deliver a comprehensive training curriculum for all NAR systems, including a New Member Orientation course.
• Build and manage on-demand training content within the NAR Learning Hub; coordinate live virtual or in-person sessions as needed.
• Collaborate with the Core Services Team to ensure training materials are up to date, accurate, and accessible.

Core Services Team Contribution

• Act as an engaged member of the Core Services Team, ensuring both MLS and member services systems support needs are met.
• Assist with member experience initiatives, front-line support, and other cross-functional projects.
• Support the preparation of materials, committee meetings, and training sessions.
• Provide feedback to improve processes and enhance member value across NAR services.

Qualifications

• Strong knowledge of MLS systems, real estate technology platforms, and REALTOR workflows (or ability to learn quickly).
• Excellent problem-solving skills with the ability to identify and resolve technical issues quickly.
• Exceptional written, verbal, and interpersonal communication skills with a member-first mindset.
• Ability to create training programs and deliver engaging presentations in both virtual and in-person formats.
• High attention to detail with a commitment to policy compliance and data integrity.
• Experience liaising with vendors, managing projects, and balancing multiple priorities.
• Knowledge of the Trust in Real Estate Services Act (TRESA), PropTx MLS Rules, NAR By-laws, and Professional Standards processes (or willingness to learn).

Key Competencies

• Analytical Thinking: Ability to identify trends, audit system use, and escalate compliance issues appropriately.
• Member Service Orientation: Professional, approachable, and committed to member success.
• Technology Aptitude: Comfortable using and teaching multiple platforms; adaptable to system upgrades.
• Collaboration: Works effectively with staff, volunteers, and external partners.
• Training & Facilitation: Skilled at making complex information accessible and easy to understand.

Working Conditions

• Standard workweek Monday to Friday, 8:30am to 4:30pm, with flexibility to support occasional after-hours meetings or training sessions.
• This position is office-based with an in-person requirement at the Niagara Association of REALTORS located at 116 Niagara Street, St. Catharines, ON L2R 4L4

Job Types: Full-time, Permanent

Pay: From $47,000.00 per year

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Ability to commute/relocate:

• St. Catharines, ON L2R 4L4: reliably commute or plan to relocate before starting work (required)

Application question(s):

• To help us understand alignment with our compensation range, what is your expected starting salary or desired salary range for this role?

Experience:

• Customer support: 1 year (required)
• Training & development: 1 year (preferred)
• Operating systems: 1 year (required)

Work Location: In person