Operations Manager

EHN Canada is the nation's largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are.

EHN Canada prides themselves on providing both excellent and accessible care to all Canadians.

Be part of the work that's changing lives.

Position Overview:

The Operations Manager is responsible for managing the day-to-day operations after normal business hours. The position creates an environment on the units that promotes collaborative teamwork, patient satisfaction, professional and skill development of staff, innovative thinking, constructive debate and greater autonomy in decision making.

The role will work closely with and provide leadership to support staff to ensure overall smooth operations through the coordination of patient services and organizational activities.

Duties and Responsibilities

• Reviewing patient records to ensure compliance with federal regulations regarding patient privacy laws
• Developing strategies to improve operational efficiency and effectiveness of healthcare facilities
• Escalates issues to the Leader on-call or Senior Leader on-call where appropriate.
• Ensures follow-up and communication with Manager/Directors on any relevant issues.
• Evaluating staff performance and identifying areas of improvement or concern
• Ensuring that all regulatory standards are met regarding patient care, safety standards, infection control, etc.
• Reviewing operational budgets and recommending changes to management
• Monitoring the performance of facilities and evaluating their compliance with industry standards
• Overseeing the hiring and training of new staff members and ensuring their performance is compliant with company policies
• Act as liaison with admission and clinical team in order to maintain effective communication, so that client treatment, clinical intervention and hospital goals are achieved.
• Maintaining an inventory of supplies and ordering new items as needed
• Responsible for overseeing daily operations and manpower planning, including rostering for all clinics.
• Handle patient and client relations, complaints and related matters.
• Oversee work processes, policies, directives and SOPs and deliver high standards of efficiency, service and quality across all business units.
• Conduct reviews, quality control and drive/lead improvements and enhancements.
• Recruitment, onboarding, training, mentoring and evaluation of staff.
• Budgeting, planning, submission of business proposals, performance management and risk management
• Contribute and support business development initiatives.
• Project management and execution.
• Audits, compliance, licensing, legal and regulatory.
• Administrative duties such as keeping inventory of medical equipment and supplies, setting staff schedules, updating and maintaining patient records, and being an information resource for patients and healthcare workers
• Financial duties such as ordering medical supplies; managing the revenue cycle; and overseeing patient billing, claims, and reimbursement
• Managing the healthcare facility's policies and procedures, ensuring that best practices are followed, and resolving cases where the facility is out of compliance
• Finding innovative ways to optimize the level of healthcare while also reducing the facility's costs
• Developing departmental goals and objectives for workers to improve the patient experience
• Other duties as assigned.

Employee Benefits and Perks:

• Comprehensive benefits package including a yearly allowance of $2,000 for mental health and addiction services, plus $600 for various paramedical services (e.g., massage, physiotherapy)
• 24/7 Employee Assistance Program through GreenShield Health
• Competitive paid time off, with an extra paid day off for your birthday, offered to eligible employees
• Float Days and Recognized Statutory Holidays, providing additional flexibility and time off for eligible employees
• Access to in-house fitness facilities or discounted gym memberships
• Exclusive discounts through Perkopolis on entertainment, insurance, and more
• Opportunities for personal and professional growth through our Education Support Assistance program
• Supportive relocation opportunities due to our nationwide presence
• Defined Benefit pension plan with up to a 4% employer contribution
• Maternity and parental leave top-up
• Discounts available at Kids & Co. Daycare.

Land Acknowledgement

EHN Canada acknowledges that we are visitors to the people of Maskekosihk. We will honour and respect the culture and protocols as they are shared with us.

We will honour the people of Maskekosihk who have cared for this land since time immemorial and we will commit to the spirit of Treaty, which is a relationship of respect, peace, and friendship, by acknowledging our responsibility to walk together in healing, reconciliation, and shared stewardship of this land.

Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position by analyzing application materials and generating recommendations to support human decision-making.

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.