Dispatcher - Fastfrate Group (Edmonton)

3 days ago

Edmonton, Alberta, Canada Challenger Motor Freight Full time $60,000 - $80,000 per year

 Fastfrate is looking for an experienced Dispatcher to join our team

The Driver Coordinator (Afternoon 12:00pm - 8:30pm, Monday - Friday) is the main point of contact between the backbone of the transportation industry (our AZ Drivers) and the organization. This role is responsible for effectively coordinating a group of drivers to success through continual communication from the shipment pick-up to delivery and ensuring the appropriate internal departments (i.e. Customer Service, Breakdown, Customs) are aware of any updates. Position represents the company in a positive image with employees, customers and the community always performing in a safe and ethical manner to achieve financial success. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations. The candidate will have industry experience, preferably within a unionized environment.

The Opportunity

We are currently hiring a Dispatcher to join our Operations Team in Edmonton, Ontario for an afternoon shift, 3:0 This is a great opportunity for someone who's not afraid to roll up their sleeves and do what needs to be done to make a significant contribution in positioning a forward-thinking company to the next level of achievement.  

Primary Responsibilities

  • Communicate dispatch information to Drivers
  • Monitor and respond to driver's satellite messages
  • Participate in and support driver retention initiatives
  • Collaborate with Customer Service and Planning teams to efficiently solve problems
  • Maintain fair and equitable distribution of work
  • Monitor driver performance and miles
  • Coach driver's regarding customs, hazmat, hours of service, policy, regulations, satellites
  • Develop solutions for any driver inquiries
  • Update customer websites
  • Communicate & problem solve with customers as required
  • Other duties as assigned

Desired Qualifications and Attributes

  • Minimum of 2 years truckload dispatch experience is an asset
  • Must have a minimum of 1 year of Customer Service experience
  • Working knowledge of the North American transportation industry
  • ACE and Customs/border crossing experience an asset
  • Keen interest in building relationships with your team of drivers and co-workers
  • Desire to urgently resolve incidents that occur while driver is delivering their load
  • Exhibits a conscious effort to understand the causes instead of just the effects of a situation
  • Completes daily tasks autonomously, but enjoys collaborating with others when solving problems
  • Meticulous attention to detail
  • Good communications skills (written and verbal)
  • Intermediate level computer skills and proficient keyboarding

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