Term Guest Experience Supervisor

Term Guest Experience Supervisor - Rituals

Bordered by the Crescent Drive Golf Course and only 20 minutes from downtown Winnipeg, Thermea Spa Village opened its doors in 2015. This relaxation and renewal centre focuses on thermotherapy practices and relaxation techniques from Scandinavian countries. It offers a multisensorial experience in an all-embracing natural setting to contribute to the health and wellness of its guests.

Continuously innovating and evolving by creating unique relaxation experiences, it is the only Nordic-style spa in the Canadian Prairies today.

It takes a village, join us.

When you work at Thermea Spa Village Winnipeg, you are not just gaining a job —you are finding a family. We pride our community on being one of the warmest and most welcoming—and, our guests truly do appreciate it. We go out of our way to provide excellent care to our guests, as well as our Artisans.

What we stand for

Our mission is to give our guests a moment's rest by offering them refuge, away from the pressures of modern life where they may rediscover their own well-being and, as a result, live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermea Spa Village Winnipeg. Always enthusiastic, helpful, conscientious, discrete—and most of all, respectful. We deeply care about everyone—guests and fellow artisans alike—in our wellness village

What we need

Reporting to the Rituals Manager, the Rituals Supervisor will be responsible for bringing the Ritual Experiences to a higher level to ensure our guests have a memorable experience in our spa village. Our spa guests will experience spa rituals such as Meditative Aufguss, Discovery Aufguss, Discovery Arboreal Aufguss, and Rhassoul. The Rituals Supervisor will act as a Rituals Ambassador in our Spa village by spreading the spirit of our sauna rituals and treatments.

What you'll do

• Together with the Rituals Manager, you will provide daily instruction and supervision to the Rituals Artisans
• Support the daily operations of the Rituals department
• Ensure the smooth running of the opening and closing activities of the site by ensuring the cleanliness and safety of the premises
• Participate in onboarding, development, and Aufguss and Ritual training
• Assist with the procurement and inventory process of rituals consumables
• Develop and edit work schedules; plan daily processes and rituals schedule
• Perform daily rituals and treatments to our spa guests, making sure they have an unforgettable experience
• Participate in approval of Ritual Artisan song choices for Aufguss programming
• Promote active employee engagement to ensure that established standards are met or exceeded
• Lead, guide and inspire your team; a team of true passionate Rituals Artists providing daily rituals and treatments to our spa guests and making sure they have an unforgettable experience
• Ensure the continuous development & training of your team
• Interact with guests and contribute to their Spa experience
• Ensure that the customer experience is impeccable, according to the standards dictated by our brand
• Performs any other duties as assigned

Profile needed

What is the profile needed in order to be successful in this position:

• Two (2) years experience in wellness, hospitality or tourism industry;
• One (1) year experience in leading a team, preferred;
• Affinity with nature and enjoy the study of herbs and plants;
• Interest in the use and of essential oils, veniks, body care products, singing bowls;
• Interest in a healthy lifestyle and in the world of Wellness in general;
• Ability to maintain good relations with customers and employees;
• A love of caring for people by making them happy with your experiences and rituals;
• Agile and good problem solving skills;
• Good physical health: tolerance to working in a very hot environment;
• Curiosity in learning new skills and an ability to speak and perform in front of an audience.

When

Your will work 40 hours/week on flexible schedule (days, evenings, weekends, holidays).

What

The salary is based on the pay scale and benefits in effect at Thermea Spa Village Winnipeg.

Do you want to learn a brand new profession where your creativity shines on your team?

Send us your resumé and cover letter by clicking 'Apply' below.