Business Process Analyst
6 days ago
Location:
Hybrid / Remote (Canada)
Employment Type:
Contract until March 31, 2026 (with possible extension)
About the Role
We're looking for experienced
Senior Business Analysts
to support a series of enterprise projects focused on digital transformation, process improvement, and knowledge management.
You'll work closely with project teams, business leaders, and technical experts to translate complex requirements into clear deliverables that drive efficiency and measurable results.
If you're someone who enjoys solving problems, improving processes, and bringing clarity to complex initiatives — this is the opportunity for you.
What You'll Do
- Collaborate with business stakeholders to
gather, document, and prioritize requirements
for new systems and process improvements. - Work alongside project managers and developers to
define project scope, deliverables, and timelines
. - Create detailed documentation including
user stories, workflows, process maps, and functional specifications
. - Conduct
current-state (As-Is)
and
future-state (To-Be)
process analysis to identify gaps, risks, and opportunities for optimization. - Lead
workshops, interviews, and focus sessions
to capture business needs and achieve stakeholder alignment. - Maintain an organized repository of project documentation, decisions, and business rules.
- Support testing and validation activities by
developing acceptance criteria
and facilitating
User Acceptance Testing (UAT)
. - Translate technical language into plain business terms and ensure all teams share a clear understanding of objectives.
- Provide insight into
process improvement, automation, and system integration
opportunities.
Key Skills & Experience
- 5–8 years of experience as a
Business Analyst
, ideally in complex or enterprise environments. - Strong understanding of both
Agile
(user stories, sprints) and
Waterfall
(requirements documentation) methodologies. - Experience with
process mapping tools
(e.g., BPMN, Visio, Lucidchart). - Excellent communication and facilitation skills — able to manage multiple stakeholders and resolve conflicting requirements.
- Skilled in
root cause analysis
and presenting solution options (build vs. buy). - High attention to detail, strong analytical mindset, and the ability to work with limited supervision.
Project Areas You May Support
Intranet & Content Platforms:
- Help define site structure, navigation, and user experience.
- Gather and document requirements related to content search, publishing workflows, and personalization.
Knowledge Management:
- Design and implement taxonomy, metadata, and tagging frameworks.
- Define governance standards for content creation, review, and archiving.
Process Improvement & Administrative Systems:
- Streamline workflows using Lean or Six Sigma principles.
- Identify compliance gaps, optimize approval processes, and improve reporting metrics.
Finance & Planning Systems:
- Gather business requirements for budgeting, forecasting, and performance tracking tools.
- Work with teams to ensure smooth system implementation and change management.
Education & Certifications
- Degree or diploma in
Business, IT, or related discipline
. - Certifications such as
CBAP, PMP, or Lean Six Sigma
are an asset.
Why Join Us
- Work on large-scale transformation initiatives that have a real impact.
- Collaborative, people-focused environment.
- Long-term project stability with extension potential.
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