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Dental Office Admin Coordinator
2 weeks ago
Join Our Family-Owned & Operated Practice in Downtown Toronto
Are you a systems-thinker who loves being the orchestrator behind the scenes? Do you take pride in delivering a flawless patient experience? If so, we want you to be the administrative cornerstone of our friendly, owner-operated dental clinic in Downtown Toronto.
We are a close-knit, family-based practice dedicated to excellent customer service and fostering a genuinely supportive team. We are looking for an experienced, detail-oriented Full-Time Dental Office Admin Coordinator (with one Saturday a month, as needed) ready to grow with us.
This role is perfect for someone who thrives on organization, enjoys implementing efficient systems and structure, and wants to ensure the practice runs perfectly every single day.
What You'll Be Doing:
As one of our Admin Co-Ordinator's, you are the crucial link between our patients, the clinical team, and our smooth daily operations.
Patient Experience & Coordination
- Be the First Impression: Warmly welcome and host all patients—in person, on the phone, and via email—setting the tone for an outstanding experience that exceeds expectations.
- Scheduling Mastery: Strategically manage and optimize the daily appointment schedule to maximize clinical efficiency and minimize gaps for our providers.
- Treatment Advocacy: Play a key role in patient care by speaking to patients about their recommended treatment plans and communicating their value to encourage patient acceptance.
- Relationship Building: Proactively resolve any escalated patient issues and build lasting trust through ongoing, clear communication.
Financial & Operational Excellence
- Financial Gatekeeper: Manage all patient financials, including accurately estimating and collecting patient portions due at the time of service.
- Billing & Claims: Expertly input patient information (including insurance details) with high confidentiality into Dentrix. Process accounts payable/receivable and manage payment allocation through insurance portals.
- System Ownership: Assist with the organization, coordination, and inventory of all office supplies and deliveries.
- Team Support: Help manage the clinical staff schedule to ensure optimal treatment room coverage.
What Makes You a Great Fit
- Experience is Key: Proven experience in a dental administrative or treatment coordinator role.
- The Organizer: You genuinely love creating and maintaining structure, systems, and efficiency.
- Tech Savvy: High proficiency with dental practice management software; Dentrix experience is a strong asset.
- Detail Driven: You have an immaculate attention to detail, especially when handling sensitive data and financial transactions.
- Service with a Smile: A strong desire to provide a warm, professional, and exceptional level of service to everyone who walks through our doors.
Job Types: Full-time, Permanent
Pay: $21.00-$28.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- Dental care
- Extended health care
- Life insurance
Work Location: In person
