Web Accessibility Specialist

Job Description
Organizations don't innovate; people do.
Join our team of over 600 data scientists, design thinkers, immersive digital consultants, project managers and innovators, all working to create positive change for generations to come.

Who are we looking for:
We are seeking an Accessibility Specialist to support our Customer Experience team in enhancing the quality and performance of client websites. This role focuses on managing and validating web accessibility audit reports, delivering accessibility education and training, and improving website navigation and content. Key responsibilities include reviewing third-party accessibility reports, identifying true accessibility issues versus content or design-related challenges, and providing clear, actionable recommendations to internal teams and clients.

Our Hybrid Model:
Be part of the dynamic culture Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in the office three days a week to contribute, connect, and excel in our vibrant environment.

Working with an energetic and high-performing team, this position offers a variety of duties and will see you involved in:

• Review and validate accessibility reports provided by clients from platforms such as SiteImprove, Monsido, Deque, etc.
• Distinguish between legitimate product-related issues, content-specific accessibility concerns, and false-positive or duplicate findings.
• Provide clear, structured feedback to clients, outlining actionable steps for addressing genuine accessibility issues, and dismissing false positive and duplicate findings.
• Assist in creating client-facing documentation, guides, templates, and resources related to accessibility best practices, product accessibility, and the interpretation of reports provided from various accessibility scan platforms.
• Deliver accessibility education, training, or workshops for clients, emphasizing content-related accessibility practices, understanding automated vs. manual testing results, and ongoing compliance requirements.
• Coordinate closely with internal teams, such as development, product management, and UX, to ensure accurate issue validation and clear communication of accessibility improvements to clients.
• Conduct regular accessibility audits of our products and communicate results to our internal teams

What you will bring to the Team:

• Proven experience and expertise in web accessibility compliance, specifically WCAG 2.1 AA guidelines, with familiarity or willingness to learn WCAG 2.2 AA.
• Expertise in accessibility legislation and standards (WCAG 2.1 AA and ideally WCAG 2.2 AA), particularly as they relate to North American compliance requirements for public sector organizations.
• Familiarity and experience interpreting accessibility audit reports from automated testing tools (SiteImprove, Monsido, Deque, etc.) and performing manual validation.
• Strong understanding of accessibility principles and best practices, including semantic HTML, ARIA, alt text usage, keyboard navigation, heading hierarchy, colour contrast, and accessible multimedia content.
• Excellent written and verbal communication skills, capable of clearly conveying accessibility requirements, concepts, and actionable recommendations to non-technical stakeholders.
• Ability to independently organize, prioritize, and manage accessibility audits and client communications effectively.
• Experience providing accessibility training or workshops is highly desirable.

Take on some of the world's toughest challenges - with everyone at GHD backing you every step of the way.
We'll give you control over your career, empower you to find innovative solutions and help you create a lasting impact.

As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. Upon request, GHD will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.

About Us
Take on some of the world's toughest challenges - with GHD supporting you every step of the way.
We'll give you control over your career, empower you to find innovative solutions and help you create a lasting impact.

See where your commitment could take you with GHD.

Our Pledge to You
At GHD, we don't just believe in the power of commitment, we live and breathe it every day.

That's why we pledge to empower our people to make a positive impact. Combining our deep technical expertise with the capabilities of our clients and partners, we respond to some of the most complex challenges facing our planet today.

See where your commitment could take you.

That's the
#PowerOfCommitment
Who We Are
GHD is a global professional services company that leads through engineering, architecture, and construction expertise. We are an employee-owned company with over 11,000 diverse and skilled individuals, across more than 200 offices spanning five continents.

The Power of Commitment is our brand promise. It's what makes us different. We are bound to our stated vision and determination to address humanity's most urgent needs: to make water, energy and urbanisation sustainable for generations to come.