Head of ReStore Operations

Job purpose:

The Head of ReStore Operations provides strategic and operational leadership across multiple ReStore locations within Habitat for Humanity Thousand Islands (Leeds and Grenville Counties). Current locations include Brockville and Kemptville. Reporting directly to the Executive Director, this position is responsible for driving revenue growth, optimizing operational efficiency, managing staff and volunteers, and fostering community partnerships. The role plays a key part in furthering the affiliate's mission by ensuring the ReStores operate as profitable and community-driven social enterprises.

Job Requirements:

· Must submit a Level 2 – Criminal Records and Judicial Matters check prior to employment as per our corporate policy.

· Valid G driver's license and access to a reliable vehicle is required due to multi-site responsibilities.

Duties and Responsibilities:

Leadership & Strategy:

· Ensure the Executive Director and the Board of Directors are informed of any key factors affecting the ReStores.

· Collaborate closely with the Executive Director to develop and implement strategic plans and revenue targets for ReStore operations.

· Provide executive-level reporting on sales performance, inventory, staffing, and operational challenges.

· Lead the development of long-term operational plans aligned with the affiliate's strategic goals.

· Represent the ReStore at board meetings, when requested by the Executive Director, to provide operational insights and financial updates.

· Foster a workplace culture rooted in kindness, collaboration, and mutual respect, leading by example to build a supportive, high-performing team environment across all ReStore locations.

· Demonstrate strong team leadership skills, motivating staff and volunteers to achieve shared goals and maintain a positive, mission-driven culture.

Operations Management

· Act as a spokesperson in consultation with the Executive Director, for community and media requests on ReStore business.

· The Head of ReStore Operations is accountable for all operational duties and must effectively delegate responsibilities as needed.

· The Head of ReStore Operations must collaborate closely with both the Manager of Fundraising and Community Connections, and the Bookkeeper to ensure seamless, integrated operations.

· Oversee the overall day-to-day operations of all ReStore locations, ensuring consistency in procedures, customer service, and merchandising standards.

· Monitor and manage budgets, set monthly sales targets, and ensure fiscal accountability across all locations.

· Ensure compliance with all legal, health and safety, and Habitat for Humanity Canada operational standards.

· Establish and refine inventory control systems and pricing structures for ReStore Products.

· Conduct regular site visits to assess operational efficiency, team performance, and store appearance.

· Ensure the management of the ReStore is conducted in a fiscally responsible manner including the preparation and monitoring of the operating budget and the setting and achieving of monthly sales targets.

· Ensure compliance with legal requirements governing Human Resource Management.

· Canvas local building suppliers, contractors and nearby ReStores for donations to ensure the ReStore has a steady supply of new product to display and sell to the public.

Staff & Volunteer Management

· Direct and oversee the work of ReStore volunteers.

· Provide leadership and direct supervision to Supervisors, and Volunteer Coordinators at each ReStore.

· Recruit, train, and evaluate paid staff and key volunteers, ensuring high standards in customer service and safety.

· Implement staff development plans and lead annual performance reviews.

· Foster a positive, inclusive, and mission-driven workplace culture.

· Perform appraisals of paid ReStore staff.

· Ensure compliance by volunteers and staff of adopted ReStore policies and mandates.

· Attend monthly HFHC ReStore zoom meetings, and any ReStore Committee meetings.

Donor & Community Engagement

· Collaborate with corporate sponsors, donors, suppliers, staff, and volunteers to support the mandate of the ReStore.

· Cultivate relationships with local businesses, contractors, suppliers, and donors to maintain a consistent flow of donations and sponsorships.

· Collaborate with the Manager of Fundraising and Community Connections, to increase community awareness and traffic to the ReStores.

· Act as a spokesperson, in consultation with the Executive Director, for media inquiries related to ReStore activities.

· Utilize digital tools and platforms to enhance community engagement and visibility. The Head of ReStore Operations must be tech-savvy and proficient in Facebook, LinkedIn, and Instagram, ensuring consistent and professional representation of the Habitat brand online in collaboration with the Manager of Fundraising and Community Connections.

Administrative & Reporting

· Bank deposits.

· Issue tax receipts for donors who have requested one.

· Submit monthly operational reports to the Executive Director, including detailed financials, donation, metrics, and staffing updates.

· Attend national and regional ReStore leadership meetings and share relevant updates with internal stakeholders.

· Ensure timely bank deposits, tax receipt issuance, and accurate records of donations.

· Coordinate quarterly product sales reporting to Habitat for Humanity Canada.

· Report monthly sales and income figures to the bookkeeper.

· Report to distribution centre the values of items received from Habitat for Humanity Canada.

· Order, when stock is needed, a truck load of goods from the distribution centre.

Health, Safety & Compliance

· Follow the Occupational Health and Safety National Program Manual procedures.

· Ensure all staff and volunteers have appropriate and current certificates, licences, and health and safety training to do their jobs. i.e., WHIMIS or forklift certificate

· Lead the enforcement of the Occupational Health and Safety National Program Manual.

· Champion a safety-first culture and conduct routine compliance audits.

Qualifications:

• Minimum 5 years in multi-site retail management or operations leadership.

• Proven success in team leadership, budget management, and revenue growth.

• Strong analytical, organizational, and interpersonal skills.

• Ability to problem-solve and make sound decisions under pressure.

• Exceptional communication and stakeholder engagement abilities.

• Passion for Habitat for Humanity's mission and values.

• Demonstrated kindness and emotional intelligence in leadership and conflict resolution.

• Proven ability to lead diverse teams with empathy and accountability.

• Proficiency with social media platforms (Facebook, LinkedIn, Instagram) and general digital tools used for communication, reporting, and marketing.

Working conditions:

• Requires travel between ReStore locations in Brockville and Kemptville, with occasional evening and weekend events.

• Steel-toe boots certified with the CSA green triangle required.

Physical Requirements:

• Must be able to lift a minimum of 40 lbs.

Direct Reports:

• ReStore Supervisors

• Volunteer Coordinators

• Store Staff (as applicable)

Approved by:

• Executive Director and Board of Directors.

Reviewed:

• Annually during the performance review process.

Job Type: Full-time

Pay: $58,000.00-$65,000.00 per year

Benefits:

• On-site parking
• Paid time off

Work Location: In person