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Administrative Support II
2 weeks ago
Reports to the Clinical Lab Support Services Supervisor and/or Manager, this position provides support to Clinical Lab Support Services by responding to incoming calls, taking required action. This position is responsible to manage a large volume of calls. Provides general information to patients (E.g. test preparation, location, hours of operation etc.). Redirects calls as required. Provides information/support to patients. Notifies patients and/or Health Care Providers to make arrangements for recollections. Manages requests for add-on testing from Health Care Providers. Sends laboratory results to Health Care Providers as directed. Monitors failed audit for RightFax Escalates problems or concerns to appropriate team lead for resolution. Assists with training and/ or orientation of new staff or students. Assists in the preparation, review and updating of SOPs. Accepts the professional and ethical responsibility to protect privacy, in accordance with Health Information Act (HIA), Freedom of Information and Privacy (FOIP) and other privacy legislation in effect the incumbent shall comply at all times with APL / AHS's Information Privacy and Information Security policies.
Description:As an Administrative Support II, you will require administrative or specialized skills and knowledge to support procedures, practices and initiatives within a department or program.
- Classification: Administrative Support II
- Union: HSAA OFFICE CLERICAL
- Unit and Program: Laboratory Information Centre
- Primary Location: Avenida PSC
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 1.00
- Posting End Date: 06-NOV-2025
- Employee Class: Regular Full Time
- Date Available: 24-NOV-2025
- Hours per Shift: 7.75
- Length of Shift in weeks: 2
- Shifts per cycle: 10
- Shift Pattern: Days, Evenings, Weekends
- Days Off: Other
- Minimum Salary: $21.30
- Maximum Salary: $25.89
- Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent.
Additional Required Qualifications:
Six months customer service experience. Data entry proficiency. Basic knowledge of MS Office Suite.
Preferred Qualifications:
Related post-secondary education (E.g. Medical Office Assistant, Unit Clerk). Experience in a call-centre environment. Knowledge of medical terminology. Knowledge of the Epic/Beaker Laboratory Information System. Experience using Genesys phone system. Ability to handle a large amount of work efficiently and effectively, given exposure to continual interruptions. Courses or certificates in personal leadership, customer service and/or process excellence.
Please note:All postings close at 23:59 MT of the posting end date indicated.
Security Screening:A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with APL.
