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Fixed Operations Manager

2 weeks ago

King City ON LB K, Canada King City Trailers Full time $45,000 - $55,000 per year

King City Trailers is a well-established, independently owned business with over 35 years of experience in trailer sales and truck accessory sales and service. Our clients include Small businesses, commercial fleets, dealerships, and individual customers who rely on us for practical solutions and dependable service.

The Opportunity:

We are seeking an experienced Fixed Operations Manager with a passion for trucks and trailers, preferably with industry experience. Responsibilities include supervising staff, managing daily office operations, overseeing financial reporting and inventory, and ensuring compliance with industry standards. Ideal candidates will be proactive, detail-oriented, and enthusiastic about building strong administrative systems in a high-paced environment. Friendly, organized, and efficient. You're a clear communicator and a strong multitasker. You can handle a busy office and still take the time to ensure each team member feels heard and valued. You're comfortable with software systems and are ready to learn our DMS platform.

The Role:

  • Manage and oversee daily office operations and staff, ensuring an efficient and positive environment
  • Provide administrative support to the service and the management team
  • Analyze office procedures and recommend changes for greater efficiency or compliance, especially with industry-specific needs like inventory control
  • Vendor management, including maintaining relationships and negotiating contracts related to supplies and equipment
  • Oversee facility maintenance and ensure compliance with safety, health, and industry regulations
  • Support the finance team with reporting and budget control
  • Coordinate and support company teams ( parts, service, sales members)
  • Assist the operations with the development and enforcement of office policies and procedures tailored to an automotive or trailer-related business environment
  • Greet customers promptly and professionally, assessing their automotive service needs.
  • When needed, act as customer-facing point of contact for service customers—walk-in, phone, and email—handling inquiries, booking appointments, and coordinating timelines with technicians and installers. Accurately document customer concerns and vehicle information to relay to the service department
  • Proficiency with office software, financial systems, and operational management tools
  • Creating and maintaining work orders and service documentation in our Dealer Management System (Flyntlock)
  • Maintain a clean and organized workspace, adhering to dealership policies and procedures
  • Working closely with suppliers to process warranty claims.
  • Undertake additional duties and ad-hoc tasks as required by the business to ensure smooth operations and support company objectives

What You'll Bring:

An ideal Fixed Operations Manager for King City Trailers brings extensive industry experience in trucking, trailers, or transportation operations, combined with strong leadership and organizational skills. This candidate's background should include managing office processes, supervising staff, and coordinating vehicle inventory, maintenance, and logistics, ensuring everything runs efficiently and complies with relevant regulations. Their technical expertise in office productivity software and fleet management systems is crucial for maintaining accurate records and streamlining workflows.

In addition to operational and regulatory knowledge, these professionals excel at communication, budgeting, and vendor management, all while fostering a productive team environment. Their problem-solving abilities and initiative make them valuable assets, as they can troubleshoot issues quickly and implement process improvements that benefit both daily operations and long-term strategy. With a passion for trucks and trailers, combined with proven reliability and regulatory awareness, this candidate will drive King City Trailers' growth and smooth functioning as a trusted leader on the team.

  • High school diploma or equivalent; associate or bachelor's degree in business administration, Construction Management, or a related field preferred.
  • Minimum of 5 years of office management experience within the dealership (RV, Powersports etc), truck accessory or body shop industry, including experience in managing staff
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Familiarity with DMS/CRM platforms and/or previous work in a parts/service-related industry is an asset.
  • Proven customer service skills with the ability to communicate effectively with clients.
  • Ability to work in a fast-paced environment while maintaining attention to detail.
  • A positive attitude, strong work ethic, and willingness to learn are essential traits for success in this role

Why Join King City Trailers?

  • Competitive Pay & Benefits: Depending on experience, salary range of $45,000 - $55,000 depending on experience. Benefits include 70% personal and dependant; medical, prescriptions, dental and paramedics.
  • Opportunities for professional development and career growth.
  • Vacation: 2 weeks and closed for holidays
  • Supportive Work Environment: Join a professional team where your expertise is highly valued and relied upon and we all help to ensure our mutual success
  • Established Reputation: Be part of a company with over 35 years of trust and a reputation for dependability, as reflected by customer testimonials praising our thorough safety inspections and knowledgeable staff.

About King City Trailers

We pride ourselves on quality, reliability, and exceptional customer service, serving a diverse client base that includes commercial fleets, dealerships, and individual customers and small businesses. Our service operation is a cornerstone of our business with four service bays and four full-time technicians. King City Trailers is entering a phase of modernization and growth. We're investing in new tools, systems, and leadership — and looking for someone who wants to grow with us. Our business is built on long-term relationships, straightforward service, and a commitment to doing things right. Regular operating hours are M–F, 8am–5pm.

Next Steps:

If you are a dedicated Fixed Operations Manager looking for a stable, rewarding, and critical role with a reputable company, we encourage you to apply

To apply, send a cover letter and résumé to with the subject: Fixed Operations Manager Application. We thank everyone for applying; however, only those candidates selected for an interview will be contacted. No phone calls, please.

Thank you for your interest.

Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Work Location: In person