Platform Observability, Lead

Platform Observability Lead

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that's not all. Whether we're leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical virtuosos and high-performance application developers? We want to hear from you.

As a Platform Observability Lead, you will play a key role in ensuring the current state of Interac's Application, Infrastructure, and Services are robust, visible, and available to stakeholders for troubleshooting, performance analysis, capacity planning and reporting.

You will provide the vision and expertise to ensure the successful implementation and administration of the enterprise solutions to enable our support teams, developers, and system administrators to efficiently detect and remediate incidents as they arise and proactively address issues before they become incidents. This role will ensure the availability, confidentiality, and integrity of Interac systems while championing best practices for Observability. You will ensure that the successful outcomes of the organization by ensuring the Observability team delivers views that reflect our customer experiences.

You'll be responsible for:

• Providing overall vision and roadmap for Interac's core Observability functions and capabilities
• Ensure the successful Implementation and maintenance of Infrastructure and Configurations for Splunk, Dynatrace, and ServiceNow integrations
• Develop and maintain automation for provisioning, management, and maintenance of Observability in our enterprise pipelines
• Oversee onboarding of new data sources and users in Splunk and Dynatrace
• Managing Splunk Knowledge Objects (e.g., fields, extractions, tags, event types, lookups, workflow actions, aliases, macros, etc.)
• Modelling data to allow for data normalization across a variety of unique data sources.
• Develop and support the writing of Splunk and Dynatrace queries for alerts, dashboards, and reporting.
• Provide oversight and direction in the development of Customer Journey dashboard and reporting to drive enhanced availability
• Optimizing Observability Suite to monitor applications and infrastructure.
• Tracking new releases of monitoring solutions and ensure the deployment of patches/implementing upgrades regularly.
• Building advanced visualizations in Splunk and Dynatrace which enhances our ability to identify and respond to issues.
• Partnering closely with our key vendors for service enablement, troubleshooting, coordinating maintenance windows, etc.
• Creating and maintaining operational process documentation for monitoring solutions.
• Develop observability for application flows in a containerized/microservice environment.
• Manage, maintain and ensure performance of all monitoring systems including data retention, capacity management and performance analytics.
• Work with external business partner and customers to ensure end to end service mapping and views are created to drive improved availability across the entire ecosystem

You bring:

• A university degree in Computer Science, Computer Engineering, Information Systems or similar, or equivalent combination of education and work experience.
• A minimum of 3-5 years of work experience administrating and leading Splunk and/or Dynatrace.
• Experience with ServiceNow (ITSM/ITOM) and managing tool integration with ServiceNow (ideally including event correlation and notification)
• Experience with leading teams and providing observability vision and roadmaps
• Experience in devOps IaC practices and technology using Jenkins/Cloudbees, Terraform, Git/Github, Python
• You are deeply familiar with application monitoring for Java applications & microservices architectures.
• Experienced in writing alerts, reports, and dashboard queries in Splunk or similar.
• Experience with alert and notification management in PagerDuty or similar.
• You are proficient in working with both Linux/Unix and Windows systems.
• Knowledge in one or more scripting languages.
• You understand ITIL service management processes.
• Skills in IT problem diagnosis and resolution.
• Strong verbal and written communication and interpersonal skills, with an ability to communicate effectively and professionally.
• You love to learn and are willing to learn new technologies and maintain industry knowledge.
• A demonstrated ability to solve difficult problems with efficient and logical solutions.
• You can stay organized, manage multiple priorities and deal with information from different sources at once while following through on projects to completion.
• Positivity and thrive under pressure.
• You are open to new ideas and change initiatives and can modify the current approach in the face of new demands.
• Experience in service decomposition in setting target KPIs.
• Experience in operating, administrating, or deploying Splunk ITSI.
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.

Nice to Have:

• ITIL V4 Certification or higher
• Splunk Certification

Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Canadian criminal record check;
• Public safety verification;
• Canadian ID cross-check;
• 5-year employment verification;
• Education verification; and
• If applicable, Credit Inquiry and Social Media Check

How we work

We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

Connection: You're surrounded by talented people every day who are driven by their passion of a common goal.

Core Values:They define us. Living them helps us be the best at what we do.

Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

Education: To ensure you are the best at what you do we invest in you

Please be aware of certain individuals fraudulently using Interac Corp.'s name and logo to offer fictitious employment opportunities. Interac Corp. will never ask, solicit, nor accept any monies in exchange for employment opportunities. Any such offers of employment are fraudulent and invalid, and you are strongly advised to exercise great caution and disregard such offers and invitations.

Please note that under no circumstances shall Interac Corp. be held liable or responsible for any claims, losses, damages, expenses, or other inconveniences resulting from or in any way connected to the actions of individuals performing such fraud. Further, such fraudulent communication shall not be treated as any kind of offer or representation by Interac Corp. or its subsidiaries and affiliates.